Start your claim

Letter found ·

Let’s get your repairs fixed.

We get it fixed. We make sure your landlord knows about the problem, and keep checking until it’s put right.
We get you compensated. If it still isn’t fixed, a solicitor can claim the compensation you could be owed.

£1.95m

ordered by the Housing Ombudsman in 2,230 repair cases since January 2025. Typical award: £640.

Free to check · About 2 minutes

About 2 minutes · Free to check

Who is your landlord?

Your council or housing association. Type its name or your postcode.

Your council or housing association

Have you made a housing disrepair claim in the last 12 months?

No Yes

When did you first tell your landlord about the problem?

A rough idea is fine.

Good news: it looks like we can help get your repairs done and make a claim.
Tell us where to reach you and a solicitor will look at your case.

Your details

First name Last name

Postcode of the property Mobile number Email address I agree that Report Repair (Claim Simple Ltd) can pass my details, my answers about the repairs and any photos to RFLCS Ltd (trading as Home Disrepair Claims), a claims management company authorised by the Financial Conduct Authority. They will pass them to one solicitor at a time from their panel, so the solicitor can assess my claim and, if they can help, take it on. If it’s too early to claim, they will hold my details until I can. I agree that Report Repair, Home Disrepair Claims and the solicitor can contact me by phone, text and email about my claim.

Our privacy notice · Home Disrepair Claims’ privacy policy · Their solicitor panel · Our partners

You can complain to your landlord, then the Housing Ombudsman, yourself for free. We may receive a payment from RFLCS Ltd (Home Disrepair Claims) for introducing your claim. It doesn’t come from you.

Claim sent

Thanks, we’ve got your claim

Home Disrepair Claims will pass your claim to a solicitor on its panel, who will contact you about your claim against .

Your reference

01A solicitor contacts you by phone or email to talk through your case.
02Keep reporting the problem to your landlord, and note the dates.
03Keep taking photos as things change, with the date.

You can complain to your landlord, then the Housing Ombudsman, yourself for free.

Done

All done

Thanks

We’ll check back with you around to see if it’s been fixed. Your reference is .

Report it to your landlord

01Report every problem in writing if you can (email, online form or app), and keep the reference numbers and dates.
02Take dated photos of each problem now, and again if it gets worse.
03If it becomes dangerous (no heating or hot water, exposed wiring, a serious leak), report it as an emergency repair straight away.

Done

Private rentals

We can’t help with private rentals at the moment

We can only help with claims against councils and housing associations. If your private landlord won’t do repairs, your council’s private housing or environmental health team can inspect your home and make them act. Shelter’s website explains your rights.

Earlier claim

You may already have a claim running

If you’ve made a disrepair claim in the last year, speak to the solicitor handling it first, as you can usually only have one claim at a time. If that claim has ended and new problems have appeared, you may be able to claim again later.

Already sent

We’ve already got your claim

There’s no need to send it again. Your reference is , and we’ll be in touch about it soon.

Done

Let’s get your repairs fixed.

What needs fixing in your home?

Who is your landlord?

Have you made a housing disrepair claim in the last 12 months?

When did you first tell your landlord about the problem?

Have you told your landlord about this before, even by phone?

Your details

Thanks, we’ve got your claim

Thanks

Report it to your landlord

We can’t help with private rentals at the moment

You may already have a claim running

We’ve already got your claim