The deadlines
The law gives your landlord deadlines
Since 27 October 2025, Awaab’s Law has set time limits for councils and housing associations in England to deal with damp, mould and emergency hazards.
From 30 November 2026 it covers more hazards, including excess cold, electrical hazards, falls and fire.
24 hoursEmergency hazards
Investigate and make safe anything that puts you in immediate danger.
10 working daysSignificant hazards
Investigate a significant risk to your health or safety, like serious damp and mould.
3 working daysAfter investigating
Tell you in writing what they found and what they’ll do.
5 working daysAfter investigating
Do the safety work to remove the risk.
If your landlord misses these, you can complain, and you may be able to claim.
Repair problems
What’s wrong in your home?
What your landlord has to fix, how fast, and how to claim if it doesn’t.
- R-01Damp and mouldBlack mould, condensation, damp walls and ceilingsAwaab’s Law: now
- R-02Leaks and waterRoof leaks, burst pipes, water coming through
- R-03Heating or hot waterBroken boiler, no hot water, radiators not workingFrom 30 Nov 2026
- R-04ElectricsSockets, wiring, lights and fuse boxesFrom 30 Nov 2026
- R-05Windows or doorsWon’t lock, won’t close, rotten frames, draughts
- R-06PestsMice, rats, cockroaches and bedbugsFrom 30 Nov 2026
- R-07Structure or roofCracks, falling plaster, unsafe ceilings and stairsFrom 30 Nov 2026
- R-08Something elseLifts, shared areas, drains and anything else
How a claim works
You tell us once. A law firm does the rest.
Four steps. You only do the first.
- 01
You tell us
What’s wrong, who your landlord is, and when you reported it.
About 2 minutes - 02
We introduce you
With your permission, to a law firm on our panel.
We do this - 03
They write to your landlord
A formal letter asking for the repairs and compensation. Your landlord has 20 working days to reply.
Your law firm - 04
Fixed, and compensated
If your claim succeeds: the work done, and compensation paid to you.
If successful
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything.See fees
Find your landlord
Repair numbers, timescales and how to complain
From each landlord’s own website, with the source and the date we checked.
- Birmingham City CouncilRepairs and timescales
- Bristol City CouncilRepairs and timescales
- Hackney CouncilRepairs and timescales
- Hull City CouncilRepairs and timescales
- Islington CouncilRepairs and timescales
- Lambeth CouncilRepairs and timescales
- Leeds City CouncilRepairs and timescales
- Newcastle City CouncilRepairs and timescales
- Nottingham City CouncilRepairs and timescales
- Sandwell CouncilRepairs and timescales
- Sheffield City CouncilRepairs and timescales
- Southwark CouncilRepairs and timescales
- Bromford FlagshipRepairs and timescales
- Clarion HousingRepairs and timescales
- Home GroupRepairs and timescales
- L&QRepairs and timescales
- Notting Hill GenesisRepairs and timescales
- PeabodyRepairs and timescales
- Places for PeopleRepairs and timescales
- RiversideRepairs and timescales
- Sanctuary HousingRepairs and timescales
- Southern HousingRepairs and timescales
- Sovereign Network GroupRepairs and timescales
- The Guinness PartnershipRepairs and timescales
The largest are shown here. Can’t see yours? The search covers every council and housing association in England.
All 351 landlordsQuestions
Straight answers
The things tenants ask us most.
Do I have to report the repair first?
Yes. Your landlord has to know about a problem, and have a reasonable time to fix it, before you can claim. If you haven’t reported it yet, we’ll show you how.
How is compensation worked out?
Usually as a share of the rent you paid while the problem wasn’t fixed, depending on how badly it affected your home.
What does it cost?
Nothing to check. If your claim succeeds, the law firm’s fee comes out of your compensation. See our fees page for the full table.
See feesWhat is Awaab’s Law?
A law that sets deadlines for councils and housing associations in England to deal with damp, mould and other serious hazards.
Why use Report Repair?
A law firm on our panel takes your claim up with your landlord: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with your landlord on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesStill waiting for a repair? Find out if you can claim.
About 2 minutes. No documents. Free to check.