Independent · not part of Hull City Council
Hull City Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Hull City Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 calendar days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: hull.gov.uk
Has Hull City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Hull’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Hull’s emergency line is here.
How to report
Reporting a repair to Hull City Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Hull misses its own target, complain. You may also be able to claim.
- In personReport a repair at your nearest Customer Service Centre.
Emergency repairs
When to call Hull straight away
Phone Hull straight away if anything puts someone in danger or leaves your home unsafe. All repairs 8am to 7pm Monday to Friday and 9am to 1pm Saturday. At all other times, including bank holidays, emergencies only. The number is in Hull’s repair contacts.
- 01Locked out of your home
- 02No heating or hot water in extreme weather
- 03Total loss of power, water or gas
- 04A damaged door or window has left your home insecure
- 05Severe leaks or burst pipes
- 06A leak affecting the electrics, or unsafe electrics
What counts as an emergency, from hull.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Hull.
Timescales
How long Hull City Council has to fix it
Hull’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Hull’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttended the same day in very extreme cases, otherwise within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 28 calendar days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Investigate within 24 hours for emergency hazards and within 10 working days for significant hazards, with a written summary within 3 working days of the investigation. Safety work within 24 hours (emergency) or 5 working days (significant); other remaining work aimed for within 28 calendar days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from hull.gov.uk and Hull’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 calendar days ago? That’s past Hull’s own target. You could claim compensation.
Start your claimYour options
If Hull City Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Hull for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Hull, it ordered between £800 and £2,050 in compensation.
How to complain to HullYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full written reply aimed for within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a full written reply aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Hull’s record
How Hull City Council performs on repairs
of Hull tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Hull in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Hull City Council
- How it handled reports of a leak from the wet room.Maladministration
£800 ordered - How it handled reports of leaks, damp and mould.Service failure
£2,050 ordered
Sources: Hull tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Hull City Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Hull City Council repairs: questions
What is Hull City Council’s repairs number?
01482 300300. All repairs 8am to 7pm Monday to Friday and 9am to 1pm Saturday. At all other times, including bank holidays, emergencies only.
What is Hull City Council’s emergency or out of hours repairs number?
01482 300300 (Repairs line). All repairs 8am to 7pm Monday to Friday and 9am to 1pm Saturday. At all other times, including bank holidays, emergencies only.
Can I report a repair to Hull City Council online?
Yes, at hullcc.engagehousing.app. Non-emergency repairs, including damp and mould, through the myHousing app. You need to register. Phone for emergencies.
How long does Hull City Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 calendar days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Hull City Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Hull’s own damp and mould commitment: Investigate within 24 hours for emergency hazards and within 10 working days for significant hazards, with a written summary within 3 working days of the investigation. Safety work within 24 hours (emergency) or 5 working days (significant); other remaining work aimed for within 28 calendar days.
How do I complain about a repair to Hull City Council?
Complain to the council first, online, by email (info@hullcc.gov.uk) or by phone on 01482 300300. Acknowledged within 5 working days, with a full written reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Hull City Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Hull City Council for you. It’s free to check.
Start your claimIs Report Repair part of Hull City Council?
No. Report Repair is independent and not part of Hull City Council or any council or housing association. We show Hull’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Hull?
Other landlords in the North of England
- Incommunities repairsHousing association
- Irwell Valley Homes repairsHousing association
- Jigsaw Homes repairsHousing association
- Joseph Rowntree Housing Trust repairsHousing association
- Kirklees Council repairsCouncil
- Leeds City Council repairsCouncil
- Newcastle City Council repairsCouncil
- Sheffield City Council repairsCouncil
Reported a repair to Hull City Council and still waiting?
About 2 minutes. No documents. Free to check.