Independent · not part of Hull City Council
Environmental Health in Hull: reporting a housing problem
Who Hull City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: hull.gov.uk
Who it helps
Who Environmental Health in Hull helps
Hull City Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Hull City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From hull.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Hull City Council says: report problems to your landlord or agent in writing first and give them 14 days to respond.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
The council says it responds to a report within 2 working days.
From hull.gov.uk/private-tenants/private-renting-housing-repairs and hull.gov.uk/private-landlords/private-renting-housing-con…, checked 12 October 2026.
Council tenants
If you rent from Hull City Council
Hull City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01482 300300, or online. Hull repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full written reply aimed for within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Hull City Council’s complaints process is finished.
of the Ombudsman’s findings about Hull City Council in 2024/25 were maladministration.
of Hull City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; hull.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Hull City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Hull
Hull City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Hull
32 housing associations own 10,161 social homes in Kingston upon Hull, City of. The largest:
- Places for People repairs2,161 homes
- Sanctuary Housing repairs1,553 homes
- Riverside repairs1,441 homes
- Pickering and Ferens Homes repairs1,427 homes
- Together Housing repairs900 homes
- Thirteen repairs743 homes
- Anchor repairs364 homes
- Hull Churches Housing Association359 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Kingston upon Hull, City of on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Hull
In Hull, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Hull: questions
How do I report a housing problem to environmental health in Hull?
Use report a private rented housing issue online at hull.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Hull City Council to environmental health?
No. Hull City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01482 300300, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Hull contact environmental health?
Hull City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Hull?
Yes. Hull City Council says: report problems to your landlord or agent in writing first and give them 14 days to respond.
Which housing associations own homes in Hull?
32 housing associations own 10,161 social homes in Kingston upon Hull, City of, according to the Regulator of Social Housing (March 2025). The largest are Places for People (2,161), Sanctuary Housing (1,553), Riverside (1,441), Pickering and Ferens Homes (1,427) and Together Housing (900).
Is Report Repair part of Hull City Council?
No. Report Repair is independent and not part of Hull City Council. The contact details here are from Hull City Council’s own website.
Not in Hull?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
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- Environmental Health in KirkleesKirklees Council
- Environmental Health in KnowsleyKnowsley Council
- Environmental Health in LancasterLancaster City Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.