Independent · not part of Nottingham City Council
Nottingham City Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Nottingham City Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 working days.
Other names: NCC Housing
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: ncchousing.org.uk
Has Nottingham City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Nottingham’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Nottingham’s emergency line is here.
How to report
Reporting a repair to Nottingham City Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Nottingham misses its own target, complain. You may also be able to claim.
- Emailrepairs@nottinghamcity.gov.uk
Emergency repairs
When to call Nottingham straight away
Phone Nottingham straight away if anything puts someone in danger or leaves your home unsafe. Weekdays 8.30am to 5pm. Emergencies 24 hours a day, 7 days a week. The number is in Nottingham’s repair contacts.
- 01A burst pipe you can’t turn off
- 02Exposed or unsafe wiring, or no electricity at all
- 03A gas leak or suspected carbon monoxide leak
- 04No central heating (October to April)
- 05A blocked drain causing sewage to leak
- 06Your home can’t be made secure, for example after a break-in or a broken door or window
- 07A failed communal fire alarm, or a lift or stairlift not working
- 08Severe damp or mould causing breathing problems
What counts as an emergency, from nottinghamcityhomes.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Nottingham.
Timescales
How long Nottingham City Council has to fix it
Nottingham’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Nottingham’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency hazards | 24 hoursAn immediate risk to your health or safety. | Emergency hazards: investigate and make safe within 24 hours |
| Significant hazards and repairs | 7 working days | No fixed legal limit unless it’s a hazard |
| Routine repairs | 28 working days | No fixed legal limit unless it’s a hazard |
| Planned repairs | 90 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Under Awaab’s Law the council says it must investigate hazards such as damp and mould quickly and carry out repairs within fixed timescales. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from ncchousing.org.uk and Nottingham’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 working days ago? That’s past Nottingham’s own target. You could claim compensation.
Start your claimYour options
If Nottingham City Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Nottingham for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Nottingham, it ordered between £100 and £800 in compensation.
How to complain to NottinghamYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Investigated, with a response within 10 working days.
- Stage 2
Ask for a review
A final response within 20 working days of the complaint being escalated.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Nottingham’s record
How Nottingham City Council performs on repairs
Jun 2026: The regulator upgraded the council from C3 after it improved its understanding of the condition of its homes and its repairs service, but found some weaknesses remain, including on the safety and quality of homes.
of Nottingham tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Nottingham in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Nottingham City Council
- How it handled a fire at the property and the associated repairs.Maladministration
£800 ordered - How it handled reports of damp and mould.Service failure
£100 ordered - How it handled reports of leaks into the property and associated repairs.Maladministration
£750 ordered
Sources: Regulator of Social Housing judgement, 24 June 2026; Nottingham tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Nottingham City Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Nottingham City Council repairs: questions
What is Nottingham City Council’s repairs number?
0115 915 2222. Weekdays 8.30am to 5pm. Emergencies 24 hours a day, 7 days a week.
What is Nottingham City Council’s emergency or out of hours repairs number?
0115 915 2222 (Repairs line). Weekdays 8.30am to 5pm. Emergencies 24 hours a day, 7 days a week.
Can I report a repair to Nottingham City Council online?
Yes, at ncchousing.org.uk tenant portal. Report a repair online through the council’s Tenant Portal.
How long does Nottingham City Council have to fix a repair?
Its own targets run from 24 hours (emergency hazards) to 90 working days (planned repairs). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Nottingham City Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Nottingham’s own damp and mould commitment: Under Awaab’s Law the council says it must investigate hazards such as damp and mould quickly and carry out repairs within fixed timescales.
How do I complain about a repair to Nottingham City Council?
Complain to the council first, online, by email (feedback@nottinghamcity.gov.uk) or by phone on 0115 915 7333. Investigated, with a response within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Nottingham City Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Nottingham City Council for you. It’s free to check.
Start your claimIs Report Repair part of Nottingham City Council?
No. Report Repair is independent and not part of Nottingham City Council or any council or housing association. We show Nottingham’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Nottingham?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Dudley Council repairsCouncil
- Nottingham Community Housing Association repairsHousing association
- Nuneaton and Bedworth Borough Council repairsCouncil
- Oadby and Wigston Borough Council repairsCouncil
- Pioneer Group repairsHousing association
- Sandwell Council repairsCouncil
Reported a repair to Nottingham City Council and still waiting?
About 2 minutes. No documents. Free to check.