Independent · not part of Dudley Council
Dudley Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Dudley Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.
Service update. Dudley says a backlog of non-urgent repairs built up when it moved to a new repairs system, so replies to non-urgent repairs may be slightly delayed.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: dudley.gov.uk
Has Dudley Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Dudley’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Dudley’s emergency line is here.
How to report
Reporting a repair to Dudley Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Dudley misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Dudley straight away
Phone Dudley straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday, 8am to 5pm. Outside these hours, emergencies only, 24/7. The number is in Dudley’s repair contacts.
- 01A burst pipe
- 02Any problem with gas or electrics
What counts as an emergency, from dudley.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Dudley.
Timescales
How long Dudley Council has to fix it
Dudley’s own repair targets aren’t available while its website is down. These are the legal limits under Awaab’s Law.
| Type of repair | Dudley’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Dudley Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Dudley for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Dudley, it ordered between £450 and £600 in compensation.
How to complain to DudleyYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Dudley’s record
How Dudley Council performs on repairs
of Dudley tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Dudley in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Dudley Council
- How it handled a report of a leak and mould in the wet room.Maladministration
£600 ordered - How it handled reported repairs.Maladministration
£550 ordered - How it handled a request for kitchen renewal and repairs.Maladministration
£450 ordered
Sources: Dudley tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Dudley Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Dudley Council repairs: questions
What is Dudley Council’s repairs number?
0300 555 8283. Monday to Friday, 8am to 5pm. Outside these hours, emergencies only, 24/7.
What is Dudley Council’s emergency or out of hours repairs number?
0300 555 8283 (Repairs line). Monday to Friday, 8am to 5pm. Outside these hours, emergencies only, 24/7.
Can I report a repair to Dudley Council online?
Yes, at my.dudley.gov.uk. MyDudley: report a new repair or check on an existing one. Phone for emergencies.
What does Awaab’s Law mean for Dudley Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Dudley Council?
Complain to the council first, online or by phone on 0300 555 2345. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Are there any problems with Dudley Council’s repairs service right now?
When we last checked (5 October 2026), Dudley said: Dudley says a backlog of non-urgent repairs built up when it moved to a new repairs system, so replies to non-urgent repairs may be slightly delayed. The other ways to report are in Dudley’s repair contacts on this page.
Can I claim compensation from Dudley Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Dudley Council for you. It’s free to check.
Start your claimIs Report Repair part of Dudley Council?
No. Report Repair is independent and not part of Dudley Council or any council or housing association. We show Dudley’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Dudley?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- East Midlands Homes repairsHousing association
- EPIC Housing repairsHousing association
- Framework Housing Association repairsHousing association
- Futures Housing Group repairsHousing association
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
Reported a repair to Dudley Council and still waiting?
About 2 minutes. No documents. Free to check.