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Sheffield City Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Sheffield City Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 25 working days.
By Ben Miller, housing disrepair specialistChecked 14 October 2026 · How we checkSource: sheffield.gov.uk
Has Sheffield City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Sheffield’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Sheffield’s emergency line is here.
How to report
Reporting a repair to Sheffield City Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Sheffield misses its own target, complain. You may also be able to claim.
- Damp and mould formReport damp and mould online at forms.sheffield.gov.uk/site/form/auto/report_damp_mould
- In personReport a repair at your nearest First Point or local housing office.
Emergency repairs
When to call Sheffield straight away
Phone Sheffield straight away if anything puts someone in danger or leaves your home unsafe. Open 8am to 6pm, and for emergencies only outside these hours (24 hours a day, 7 days a week). Phone for urgent repairs, communal areas, damp and outside downpipes. The number is in Sheffield’s repair contacts.
- 01Total loss of electricity
- 02Emergency plumbing and drainage faults
- 03Leaks that cannot be controlled
- 04Boarding up broken windows
- 05Communal door entry system not working
What counts as an emergency, from sheffield.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Sheffield.
Timescales
How long Sheffield City Council has to fix it
Sheffield’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Sheffield’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursAttended within four hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent plumbing and drainage | 24 hoursAttended within 24 hours, without an appointment. | No fixed legal limit unless it’s a hazard |
| Routine | 25 working daysUp to 5 weeks, but done as soon as possible. | No fixed legal limit unless it’s a hazard |
| Planned | 55 working daysBetween 25 and 55 working days (about 11 weeks). | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Sheffield aims to inspect most damp and mould cases within 5 working days, and to respond to all reports of a leak within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from sheffield.gov.uk and Sheffield’s damp and mould page, checked 14 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 25 working days ago? That’s past Sheffield’s own target. You could claim compensation.
Start your claimYour options
If Sheffield City Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Sheffield for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Sheffield, it ordered between £450 and £800 in compensation.
How to complain to SheffieldYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
A reply within 20 working days of the acknowledgement. Ask for stage 2 within 28 days of the stage 1 reply.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Sheffield’s record
How Sheffield City Council performs on repairs
Jun 2026: The regulator found serious failings, including large numbers of planned and routine repairs done late or overdue and no assurance that the council had accurate data on the condition of its homes; a June 2026 judgement kept the C3 grade first given in 2024.
of Sheffield tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Sheffield in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Sheffield City Council
- How it handled repairs to the bathroom.Maladministration
£450 ordered - How it handled reports of damp and mould.Maladministration
£800 ordered
Sources: Regulator of Social Housing judgement, 10 June 2026; Sheffield tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Sheffield City Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Sheffield City Council repairs: questions
What is Sheffield City Council’s repairs number?
0114 273 5555 (Repairs line) or 0114 273 7693 (Lift breakdowns). Open 8am to 6pm, and for emergencies only outside these hours (24 hours a day, 7 days a week). Phone for urgent repairs, communal areas, damp and outside downpipes.
What is Sheffield City Council’s emergency or out of hours repairs number?
0114 273 5555 (Repairs line). Open 8am to 6pm, and for emergencies only outside these hours (24 hours a day, 7 days a week). Phone for urgent repairs, communal areas, damp and outside downpipes.
Can I report a repair to Sheffield City Council online?
Yes, at sheffield.gov.uk – request a repair. For non-urgent repairs, one repair at a time. Phone for urgent repairs.
How long does Sheffield City Council have to fix a repair?
Its own targets run from 4 hours (emergency) to 55 working days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Sheffield City Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Sheffield’s own damp and mould commitment: Sheffield aims to inspect most damp and mould cases within 5 working days, and to respond to all reports of a leak within 24 hours.
How do I complain about a repair to Sheffield City Council?
Complain to the council first, online or by phone on 0114 293 0000. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Sheffield City Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Sheffield City Council for you. It’s free to check.
Start your claimIs Report Repair part of Sheffield City Council?
No. Report Repair is independent and not part of Sheffield City Council or any council or housing association. We show Sheffield’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Sheffield?
Other landlords in the North of England
- Hull City Council repairsCouncil
- Kirklees Council repairsCouncil
- Leeds City Council repairsCouncil
- Newcastle City Council repairsCouncil
- South Lakes Housing repairsHousing association
- South Liverpool Homes repairsHousing association
- South Tyneside Council repairsCouncil
- South Yorkshire Housing Association repairsHousing association
Reported a repair to Sheffield City Council and still waiting?
About 2 minutes. No documents. Free to check.