Independent · not part of South Lakes Housing
South Lakes Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to South Lakes Housing: the repairs phone number and emergency line, reporting a repair online, and how long South Lakes Housing has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: southlakeshousing.co.uk
Has South Lakes Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet South Lakes Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, South Lakes Housing’s emergency line is here.
How to report
Reporting a repair to South Lakes Housing
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If South Lakes Housing misses its own target, complain. You may also be able to claim.
- Online repair request formA web form for non-emergency repairs without logging in; customer services aim to reply within 3 days with an appointment.
- Emailcustomerservices@southlakeshousing.co.uk
Emergency repairs
When to call South Lakes Housing straight away
Phone South Lakes Housing straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours a day, every day, for emergency repairs. Also the main customer services number. The number is in South Lakes Housing’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell South Lakes Housing.
Timescales
How long South Lakes Housing has to fix it
South Lakes Housing doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | South Lakes Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Significant damp and mould hazards are investigated within 10 working days and emergency hazards within 24 hours, with a written summary within 3 working days of the investigation. Safety work such as a mould wash follows within 5 working days (24 hours for emergencies). | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
South Lakes Housing’s damp and mould commitment, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If South Lakes Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with South Lakes Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to South Lakes Housing
This can get South Lakes Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order South Lakes Housing to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to South Lakes Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to South Lakes Housing
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order South Lakes Housing to put things right.
South Lakes Housing’s record
How South Lakes Housing performs on repairs
of South Lakes Housing tenants were satisfied with the repairs service in 2024/25.
Sources: South Lakes Housing tenant satisfaction measures 2024/25.
Contacts
South Lakes Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
South Lakes Housing repairs: questions
What is South Lakes Housing’s repairs number?
0300 303 8540. Open 24 hours a day, every day, for emergency repairs. Also the main customer services number.
What is South Lakes Housing’s emergency or out of hours repairs number?
0300 303 8540 (Repairs line). Open 24 hours a day, every day, for emergency repairs. Also the main customer services number.
Can I report a repair to South Lakes Housing online?
Yes, at myaccount.southlakeshousing.co.uk. Report a non-urgent repair and choose your own appointment. You need a My Account login. Phone for emergencies.
What does Awaab’s Law mean for South Lakes Housing tenants?
Since 27 October 2025, South Lakes Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. South Lakes Housing’s own damp and mould commitment: Significant damp and mould hazards are investigated within 10 working days and emergency hazards within 24 hours, with a written summary within 3 working days of the investigation. Safety work such as a mould wash follows within 5 working days (24 hours for emergencies).
How do I complain about a repair to South Lakes Housing?
Complain to South Lakes Housing first, online, by email (customerservices@southlakeshousing.co.uk) or by phone on 0300 303 8540. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from South Lakes Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with South Lakes Housing for you. It’s free to check.
Start your claimIs Report Repair part of South Lakes Housing?
No. Report Repair is independent and not part of South Lakes Housing or any council or housing association. We show South Lakes Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What South Lakes Housing has to fix, by problem
Not South Lakes Housing?
Other landlords in the North of England
- Home Group repairsHousing association
- Riverside repairsHousing association
- South Liverpool Homes repairsHousing association
- South Tyneside Council repairsCouncil
- South Yorkshire Housing Association repairsHousing association
- Southway Housing repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to South Lakes Housing and still waiting?
About 2 minutes. No documents. Free to check.