Independent · not part of South Yorkshire Housing Association
South Yorkshire Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to South Yorkshire Housing Association: the repairs phone numbers and emergency line, reporting a repair online, and how long SYHA has to fix it.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: syha.co.uk
Has South Yorkshire Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet SYHA’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, SYHA’s emergency line is here.
How to report
Reporting a repair to South Yorkshire Housing Association
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If SYHA misses its own target, complain. You may also be able to claim.
- Emailrepairs@syha.co.uk (not for emergencies)
Emergency repairs
When to call SYHA straight away
Phone SYHA straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday, 8am to 5pm. Outside these hours, emergency calls go to the out of hours team. The number is in SYHA’s repair contacts.
- 01Loss of power
- 02Loss of heating
- 03Loss of water
- 04Flooding, or a lot of water coming into your home, or a leak you can’t contain
- 05Any suspected gas leak (call National Grid on 0800 111 999)
What counts as an emergency, from syha.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell SYHA.
Timescales
How long South Yorkshire Housing Association has to fix it
SYHA’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | SYHA’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Other repairs | 4 weeks | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Reports are sorted as emergency, urgent or routine, then the Property Services team inspects and agrees the next steps with you. It checks the work has worked and reviews the case again after six months. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from syha.co.uk and SYHA’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If South Yorkshire Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with SYHA for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to SYHA
This can get SYHA to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order SYHA to put things right.
How to complain to SYHAYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to SYHA
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to SYHA
You get an acknowledgement, with a reply aimed for within two weeks.
- Stage 2
Ask for a review
You can ask for a review, with a reply aimed for within four weeks.
- Then
Housing Ombudsman
Independent. It can order SYHA to put things right.
SYHA’s record
How South Yorkshire Housing Association performs on repairs
of SYHA tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about SYHA in 2024/25 were maladministration.
Sources: SYHA tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
South Yorkshire Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
South Yorkshire Housing Association repairs: questions
What is South Yorkshire Housing Association’s repairs number?
0800 138 0380 (Repairs line) or 0114 290 0200 (Repairs line) or 0151 430 6191 (Gas heating emergencies). Monday to Friday, 8am to 5pm. Outside these hours, emergency calls go to the out of hours team.
What is South Yorkshire Housing Association’s emergency or out of hours repairs number?
0800 138 0380 (Repairs line). Monday to Friday, 8am to 5pm. Outside these hours, emergency calls go to the out of hours team.
Can I report a repair to South Yorkshire Housing Association online?
Yes, at syha.co.uk/homes/my-home/book-a-repair. Online repair form for non-emergency repairs.
How long does South Yorkshire Housing Association have to fix a repair?
Its own targets run from 24 hours (emergency) to 4 weeks (other repairs). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for South Yorkshire Housing Association tenants?
Since 27 October 2025, SYHA must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. SYHA’s own damp and mould commitment: Reports are sorted as emergency, urgent or routine, then the Property Services team inspects and agrees the next steps with you. It checks the work has worked and reviews the case again after six months.
How do I complain about a repair to South Yorkshire Housing Association?
Complain to SYHA first, online, by email (connect@syha.co.uk) or by phone on 0114 290 0200. You get an acknowledgement, with a reply aimed for within two weeks. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from South Yorkshire Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with South Yorkshire Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of South Yorkshire Housing Association?
No. Report Repair is independent and not part of South Yorkshire Housing Association or any council or housing association. We show SYHA’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What SYHA has to fix, by problem
Not SYHA?
Other landlords in the North of England
- Home Group repairsHousing association
- Jigsaw Homes repairsHousing association
- Riverside repairsHousing association
- Southway Housing repairsHousing association
- Stockport Council repairsCouncil
- Thirteen repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to South Yorkshire Housing Association and still waiting?
About 2 minutes. No documents. Free to check.