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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of South Yorkshire Housing Association

South Yorkshire Housing Association complaints, compensation and disrepair claims

Your options if South Yorkshire Housing Association hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: South Yorkshire Housing Association repairs

Check your claim

LandlordSouth Yorkshire Housing Association

Has South Yorkshire Housing Association been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet SYHA’s repair contacts

Free to check · About 2 minutes

You can complain to South Yorkshire Housing Association, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if South Yorkshire Housing Association hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with SYHA for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to SYHA

This can get SYHA to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order SYHA to put things right.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against South Yorkshire Housing Association

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to South Yorkshire Housing Association asking for the repairs and compensation. Under the court rules for housing conditions claims, SYHA should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to South Yorkshire Housing Association

South Yorkshire Housing Association has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to SYHA

    You get an acknowledgement, with a reply aimed for within two weeks.

  2. Stage 2

    Ask for a review

    You can ask for a review, with a reply aimed for within four weeks.

  3. Then

    Housing Ombudsman

    Independent. It can order SYHA to put things right.

Complaints pagesyha.co.uk

By emailconnect@syha.co.uk

By phone0114 290 0200

From syha.co.uk, checked 8 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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SYHA’s record

What the regulator and Ombudsman found

Happy with complaints39%

of SYHA tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman100%

of the Ombudsman’s findings about SYHA in 2024/25 were maladministration.

Sources: SYHA tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Questions

South Yorkshire Housing Association complaints and claims: questions

How do I complain to South Yorkshire Housing Association about repairs?

Through its complaints page: syha.co.uk. By email: connect@syha.co.uk. By phone: 0114 290 0200. Say what the problem is, when you reported it, and what you want done.

How long does South Yorkshire Housing Association have to reply to a complaint?

Stage 1: you get an acknowledgement, with a reply aimed for within two weeks. Stage 2: you can ask for a review, with a reply aimed for within four weeks.

Can I claim compensation from South Yorkshire Housing Association for damp and mould?

You could, if you reported it and SYHA didn’t fix it in a reasonable time. A law firm on our panel can take it up with SYHA for you.

Start your claim
Has the Housing Ombudsman found South Yorkshire Housing Association at fault?

In 2024/25 the Ombudsman found maladministration in 100% of its findings about SYHA.

Why use Report Repair?

A law firm on our panel takes your claim up with South Yorkshire Housing Association: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with SYHA on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not SYHA?

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Still waiting for South Yorkshire Housing Association to fix it?

About 2 minutes. No documents. Free to check.

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