Independent · not part of Southway Housing
Southway Housing complaints, compensation and disrepair claims
Your options if Southway Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Southway Housing repairs
LandlordSouthway Housing
Has Southway Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Southway’s repair contactsFree to check · About 2 minutes
You can complain to Southway Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Southway Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Southway for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Southway
This can get Southway to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Southway to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Southway Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Southway Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Southway should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Southway Housing
Southway Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Southway
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
If you’re not happy with the stage 1 reply, another independent manager reviews it.
- Then
Housing Ombudsman
Independent. It can order Southway to put things right.
Complain onlinesouthwayhousing.co.uk
By emailsouthway.complaints@southwayhousing.co.uk
By phone0161 448 4200
From southwayhousing.co.uk, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSouthway’s record
What the regulator and Ombudsman found
Jun 2025: The regulator found too few homes had recent condition surveys, repairs were not yet meeting Southway’s own timescales, and complaint handling and tenant influence needed improving.
of Southway tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Southway in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 June 2025; Southway tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Southway
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Southway Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of damp and mould in the property and associated repairs. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Southway let you down too? You could claim compensation.
Start your claimQuestions
Southway Housing complaints and claims: questions
How do I complain to Southway Housing about repairs?
Online: southwayhousing.co.uk. By email: southway.complaints@southwayhousing.co.uk. By phone: 0161 448 4200. Say what the problem is, when you reported it, and what you want done.
How long does Southway Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days of that. Stage 2: if you’re not happy with the stage 1 reply, another independent manager reviews it.
Can I claim compensation from Southway Housing for damp and mould?
You could, if you reported it and Southway didn’t fix it in a reasonable time. A law firm on our panel can take it up with Southway for you.
Start your claimHas the Housing Ombudsman found Southway Housing at fault?
In 2024/25 the Ombudsman found maladministration in 89% of its findings about Southway. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Southway Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Southway on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Southway?
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Still waiting for Southway Housing to fix it?
About 2 minutes. No documents. Free to check.