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Vico Homes complaints, compensation and disrepair claims
Your options if Vico Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Vico Homes repairs
LandlordVico Homes
Has Vico Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Vico Homes’s repair contactsFree to check · About 2 minutes
You can complain to Vico Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Vico Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Vico Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Vico Homes
This can get Vico Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Vico Homes to put things right. In its recent decisions about Vico Homes, it ordered £200 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Vico Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Vico Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Vico Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Vico Homes
Vico Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Vico Homes
Acknowledged within 5 working days, with a reply within 10 working days (up to 10 more working days if needed).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days (up to 20 more working days if needed).
- Then
Housing Ombudsman
Independent. It can order Vico Homes to put things right.
Complain onlinevicohomes.co.uk
By phone0345 850 7507
From vicohomes.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimVico Homes’s record
What the regulator and Ombudsman found
of Vico Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Vico Homes in 2024/25 were maladministration.
Sources: Vico Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Vico Homes
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Vico Homes at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled damp, a slug infestation, and the related repairs. Read the decisionMaladministration
£200 ordered
Source: Housing Ombudsman decisions.
Has Vico Homes let you down too? You could claim compensation.
Start your claimQuestions
Vico Homes complaints and claims: questions
How do I complain to Vico Homes about repairs?
Online: vicohomes.co.uk. By phone: 0345 850 7507. Say what the problem is, when you reported it, and what you want done.
How long does Vico Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days (up to 10 more working days if needed). Stage 2: acknowledged within 5 working days, with a reply within 20 working days (up to 20 more working days if needed).
Can I claim compensation from Vico Homes for damp and mould?
You could, if you reported it and Vico Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with Vico Homes for you.
Start your claimHas the Housing Ombudsman found Vico Homes at fault?
In 2024/25 the Ombudsman found maladministration in 60% of its findings about Vico Homes. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Vico Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Vico Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Vico Homes?
Other landlords in the North of England
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- Your Housing Group complaints and claimsHousing association
Still waiting for Vico Homes to fix it?
About 2 minutes. No documents. Free to check.