Independent · not part of Vico Homes
Vico Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Vico Homes: the repairs phone number and emergency line, reporting a repair online, and how long Vico Homes has to fix it.
Other names: Wakefield District Housing, Wakefield and District Housing
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: vicohomes.co.uk
Has Vico Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Vico Homes’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Vico Homes’s emergency line is here.
How to report
Reporting a repair to Vico Homes
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Vico Homes misses its own target, complain. You may also be able to claim.
- Local hubsReport a repair in person at a Vico Homes hub in Wakefield or Pontefract.
- Damp and mouldReport damp and mould through the questionnaire in your online account, by phone, or to any Vico Homes colleague visiting your home.
Emergency repairs
When to call Vico Homes straight away
Phone Vico Homes straight away if anything puts someone in danger or leaves your home unsafe. Open 6am to 11pm, seven days a week. Urgent repairs can be reported 24 hours a day. The number is in Vico Homes’s repair contacts.
- 01Flood or fire
- 02Smoke alarm or carbon monoxide detector going off or not working
- 03Blocked and overflowing drains
- 04No electricity at all
- 05No heating or hot water at all
- 06Your home can’t be made secure
What counts as an emergency, from vicohomes.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Vico Homes.
Timescales
How long Vico Homes has to fix it
Vico Homes’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Vico Homes’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| General repairs | 28 daysRepairs booked by appointment. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Its damp and mould team reviews each report and, depending on how severe it is, tells you what happens next. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from vicohomes.co.uk and Vico Homes’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Vico Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Vico Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Vico Homes
This can get Vico Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Vico Homes to put things right. In its recent decisions about Vico Homes, it ordered £200 in compensation.
How to complain to Vico HomesYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Vico Homes
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Vico Homes
Acknowledged within 5 working days, with a reply within 10 working days (up to 10 more working days if needed).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days (up to 20 more working days if needed).
- Then
Housing Ombudsman
Independent. It can order Vico Homes to put things right.
Vico Homes’s record
How Vico Homes performs on repairs
of Vico Homes tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Vico Homes in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Vico Homes
- How it handled damp, a slug infestation, and the related repairs.Maladministration
£200 ordered
Sources: Vico Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Vico Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Vico Homes repairs: questions
What is Vico Homes’s repairs number?
0345 850 7507. Open 6am to 11pm, seven days a week. Urgent repairs can be reported 24 hours a day.
What is Vico Homes’s emergency or out of hours repairs number?
0345 850 7507 (Repairs and customer line). Open 6am to 11pm, seven days a week. Urgent repairs can be reported 24 hours a day.
Can I report a repair to Vico Homes online?
Yes, at myaccount.vicohomes.co.uk. Report repairs through your Vico Homes online account, which also has self-help videos.
How long does Vico Homes have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 days (general repairs). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Vico Homes tenants?
Since 27 October 2025, Vico Homes must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Vico Homes’s own damp and mould commitment: Its damp and mould team reviews each report and, depending on how severe it is, tells you what happens next.
How do I complain about a repair to Vico Homes?
Complain to Vico Homes first, online or by phone on 0345 850 7507. Acknowledged within 5 working days, with a reply within 10 working days (up to 10 more working days if needed). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Vico Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Vico Homes for you. It’s free to check.
Start your claimIs Report Repair part of Vico Homes?
No. Report Repair is independent and not part of Vico Homes or any council or housing association. We show Vico Homes’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Vico Homes has to fix, by problem
Not Vico Homes?
Other landlords in the North of England
- Home Group repairsHousing association
- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
- Warrington Housing Association repairsHousing association
- Weaver Vale Housing Trust repairsHousing association
- West Lancashire Borough Council repairsCouncil
- Westmorland and Furness Council repairsCouncil
Reported a repair to Vico Homes and still waiting?
About 2 minutes. No documents. Free to check.