Independent · not part of Clarion Housing
Clarion Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Clarion Housing: the repairs phone number and emergency line, reporting a repair online, and how long Clarion has to fix it. Clarion’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 14 October 2026 · How we checkSource: myclarionhousing.com
Has Clarion Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Clarion’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Clarion’s emergency line is here.
How to report
Reporting a repair to Clarion Housing
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Clarion misses its own target, complain. You may also be able to claim.
- Live chatChat with us online: live chat with advisers during opening hours, plus a virtual assistant 24/7
Emergency repairs
When to call Clarion straight away
Phone Clarion straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours for emergencies. Other repairs: weekdays 8:30am to 5pm (Wednesday from 10am). The number is in Clarion’s repair contacts.
- 01Anything affecting your health and safety, or that could seriously damage your home if not dealt with quickly
- 02Severe drainage problems, blockages or water leaks that can't be left overnight
- 03Broken front door locks that lock you in or mean you can't secure your home
- 04Electrical faults or power cuts leaving sockets not working or no lighting
- 05Repairs for vulnerable residents
What counts as an emergency, from myclarionhousing.com.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Clarion.
Timescales
How long Clarion Housing has to fix it
Clarion’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Clarion’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursattend within 24 hours; the first visit may only make the situation safe, with a follow-up appointment for the full repair | Emergency hazards: investigate and make safe within 24 hours |
| Non-emergency | 28 dayscompleted as soon as possible; Clarion will attempt to attend within 28 days | No fixed legal limit unless it’s a hazard |
| Complex or major works | 90 dayslarger, complex works that fall outside the 28 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Says it already works to Awaab's Law: investigate significant hazards within 10 working days, send a written summary within 3 working days, make safe within a further 5 working days, and start preventative works for complex cases within 12 weeks; other damp and mould follows the standard repairs process | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from cdn.myclarionhousing.com and Clarion’s damp and mould page, checked 14 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Clarion’s own target. You could claim compensation.
Start your claimYour options
If Clarion Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Clarion for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Clarion
This can get Clarion to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Clarion to put things right. In its recent decisions about Clarion, it ordered between £600 and £1,400 in compensation.
How to complain to ClarionYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Clarion
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Clarion
Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply aimed for within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Clarion to put things right.
Clarion’s record
How Clarion Housing performs on repairs
Oct 2025: Clarion's first consumer grade: the regulator found good progress on repairs and an established damp and mould process, but weaknesses in how consistently it understands the condition of its homes and in showing that complaint handling improves things for tenants.
of Clarion tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Clarion in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Clarion Housing
- How it handled reports of mould.Maladministration
£1,400 ordered - How it handled damp and mould.Maladministration
£600 ordered - How it handled reports of a leak.Maladministration
£800 ordered
Sources: Regulator of Social Housing judgement, 29 October 2025; Clarion tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Clarion Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Clarion Housing repairs: questions
What is Clarion Housing’s repairs number?
0300 500 8000. Open 24 hours for emergencies. Other repairs: weekdays 8:30am to 5pm (Wednesday from 10am).
What is Clarion Housing’s emergency or out of hours repairs number?
0300 500 8000 (Repairs line). Open 24 hours for emergencies. Other repairs: weekdays 8:30am to 5pm (Wednesday from 10am).
Can I report a repair to Clarion Housing online?
Yes, at myclarionhousing.com. You need a Clarion online account. Phone for emergencies.
How long does Clarion Housing have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 days (complex or major works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Clarion Housing tenants?
Since 27 October 2025, Clarion must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Clarion’s own damp and mould commitment: Says it already works to Awaab's Law: investigate significant hazards within 10 working days, send a written summary within 3 working days, make safe within a further 5 working days, and start preventative works for complex cases within 12 weeks; other damp and mould follows the standard repairs process
How do I complain about a repair to Clarion Housing?
Complain to Clarion first, online or by phone on 0300 500 8000. Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Clarion Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Clarion Housing for you. It’s free to check.
Start your claimIs Report Repair part of Clarion Housing?
No. Report Repair is independent and not part of Clarion Housing or any council or housing association. We show Clarion’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Clarion has to fix, by problem
Not Clarion?
Other landlords in the South of England
- Abri repairsHousing association
- Bromford Flagship repairsHousing association
- Coastline Housing repairsHousing association
- Colchester City Council repairsCouncil
- Cornerstone Housing repairsHousing association
- Cornwall Council repairsCouncil
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Clarion Housing and still waiting?
About 2 minutes. No documents. Free to check.