Independent · not part of Abri
Abri repairs: how to report a repair, phone numbers and timescales
How to report a repair to Abri: the repairs phone number and emergency line, reporting a repair online, and how long Abri has to fix it.
By Ben Miller, housing disrepair specialistChecked 14 October 2026 · How we checkSource: abri.co.uk
Has Abri been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Abri’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Abri’s emergency line is here.
How to report
Reporting a repair to Abri
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Abri misses its own target, complain. You may also be able to claim.
- Live chatOn the MyAbri website (myabri.co.uk).
- Emailhello@abri.co.uk (also for reporting damp and mould)
Emergency repairs
When to call Abri straight away
Phone Abri straight away if anything puts someone in danger or leaves your home unsafe. For repairs and other enquiries. Also the number to call for emergencies. The number is in Abri’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Abri.
Timescales
How long Abri has to fix it
Abri’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Abri’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursEmergency repairs are attended within 24 hours of being reported. | Emergency hazards: investigate and make safe within 24 hours |
| Damp and mould that’s a significant risk | Abri says it will assess reports quickly in line with Awaab’s Law, putting risks to health and safety first, then treat the mould, check the ventilation and look for the cause. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from abri.co.uk and Abri’s damp and mould page, checked 14 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Abri doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Abri for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Abri
This can get Abri to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Abri to put things right. In its recent decisions about Abri, it ordered between £450 and £550 in compensation.
How to complain to AbriYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Abri
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Abri
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
A senior review, with a reply aimed for within 20 working days of the complaint being acknowledged.
- Then
Housing Ombudsman
Independent. It can order Abri to put things right.
Abri’s record
How Abri performs on repairs
of Abri tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Abri in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Abri
- How it handled reported repairs at the property.Service failure
£450 ordered - How it handled repairs to the roof, the windows and the balcony door.Service failure
- How it handled repairs in the kitchen and bathroom.Service failure
£550 ordered
Sources: Abri tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Abri’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Abri repairs: questions
What is Abri’s repairs number?
0300 123 1567. For repairs and other enquiries. Also the number to call for emergencies.
What is Abri’s emergency or out of hours repairs number?
0300 123 1567 (Customer services and repairs). For repairs and other enquiries. Also the number to call for emergencies.
Can I report a repair to Abri online?
Yes, at myabri.co.uk. Report, book or track repairs at any time. You need a MyAbri account.
How long does Abri have to fix a repair?
Its own targets run from 24 hours (emergency) to 24 hours (emergency). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Abri tenants?
Since 27 October 2025, Abri must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Abri’s own damp and mould commitment: Abri says it will assess reports quickly in line with Awaab’s Law, putting risks to health and safety first, then treat the mould, check the ventilation and look for the cause.
How do I complain about a repair to Abri?
Complain to Abri first, online, by email (customerrelations@abri.co.uk) or by phone on 0300 123 1567. Acknowledged within 5 working days, with a reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Abri?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Abri for you. It’s free to check.
Start your claimIs Report Repair part of Abri?
No. Report Repair is independent and not part of Abri or any council or housing association. We show Abri’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Abri has to fix, by problem
Not Abri?
Other landlords in the South of England
- Adur District Council repairsCouncil
- Advance Housing and Support repairsHousing association
- Alliance Homes repairsHousing association
- Arun District Council repairsCouncil
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Abri and still waiting?
About 2 minutes. No documents. Free to check.