Independent · not part of Leeds City Council
Leeds City Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Leeds City Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 14 October 2026 · How we checkSource: leeds.gov.uk
Has Leeds City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Leeds’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Leeds’s emergency line is here.
How to report
Reporting a repair to Leeds City Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Leeds misses its own target, complain. You may also be able to claim.
- Email (damp and mould)dandmteam@leeds.gov.uk – include your name, address, phone number, what the problem is and photos.
- In personVisit a community hub during opening hours.
- PFI estates and Belle IsleSwarcliffe: 0113 378 1296 or helpdesk 0345 366 4404 · Little London, Beeston Hill and Holbeck: 0808 168 7335 (landlines) or 0333 121 0074 (mobiles) · Belle Isle (BITMO): 0113 378 2188. Outside office hours, the PFI lines take emergencies only.
Emergency repairs
When to call Leeds straight away
Phone Leeds straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours for emergencies. Other repairs: Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm. The number is in Leeds’s repair contacts.
- 01No heating or hot water (1 November to 30 April)
- 02Damaged outside doors or windows leaving your home insecure
- 03Severe leaks or burst pipes
- 04Unsafe electrics (sparking, smoking or bare wires) or a total loss of power
- 05Your only toilet is blocked
What counts as an emergency, from leeds.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Leeds.
Timescales
How long Leeds City Council has to fix it
Leeds’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Leeds’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 3 hoursAttended within 3 hours and made safe within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 3 to 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Batched | 60 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Leeds says it will investigate possible serious damp and mould hazards within 10 working days and send you a written summary within 3 working days of that. It will start safety work within 5 working days of the investigation, and make emergency hazards safe within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from leeds.gov.uk and Leeds’s damp and mould page, checked 14 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Leeds’s own target. You could claim compensation.
Start your claimYour options
If Leeds City Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Leeds for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Leeds, it ordered between £250 and £500 in compensation.
How to complain to LeedsYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply aimed for within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Leeds’s record
How Leeds City Council performs on repairs
Mar 2026: After an inspection, the regulator found some weaknesses, chiefly that the council did not have complete, up-to-date information on the condition of some homes, though repairs, damp and mould, safety checks and complaints were found to be broadly well handled.
of Leeds tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Leeds in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Leeds City Council
- How it handled reports of damp and mould.Maladministration
£300 ordered - How it handled reports of damp and mould.Maladministration
£250 ordered - How it handled reports of a leak from a neighbouring property.Maladministration
£500 ordered
Sources: Regulator of Social Housing judgement, 25 March 2026; Leeds tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Leeds City Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Leeds City Council repairs: questions
What is Leeds City Council’s repairs number?
0800 188 4000 (Repairs line) or 0113 376 0410 (Emergencies). Open 24 hours for emergencies. Other repairs: Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm.
What is Leeds City Council’s emergency or out of hours repairs number?
0800 188 4000 (Repairs line). Open 24 hours for emergencies. Other repairs: Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm.
Can I report a repair to Leeds City Council online?
Yes, at cxtenant.leeds.gov.uk. Report repairs through the Tenant Portal. You need to register for an account first.
How long does Leeds City Council have to fix a repair?
Its own targets run from 3 hours (emergency) to 60 working days (batched). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Leeds City Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Leeds’s own damp and mould commitment: Leeds says it will investigate possible serious damp and mould hazards within 10 working days and send you a written summary within 3 working days of that. It will start safety work within 5 working days of the investigation, and make emergency hazards safe within 24 hours.
How do I complain about a repair to Leeds City Council?
Complain to the council first, online, by email (general.enquiries@leeds.gov.uk) or by phone on 0113 222 4405. Acknowledged within 5 working days, with a reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Leeds City Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Leeds City Council for you. It’s free to check.
Start your claimIs Report Repair part of Leeds City Council?
No. Report Repair is independent and not part of Leeds City Council or any council or housing association. We show Leeds’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Leeds?
Other landlords in the North of England
- Hull City Council repairsCouncil
- Kirklees Council repairsCouncil
- Leeds Federated Housing Association repairsHousing association
- Lincolnshire Housing Partnership repairsHousing association
- Livin repairsHousing association
- Livv Housing Group repairsHousing association
- Newcastle City Council repairsCouncil
- Sheffield City Council repairsCouncil
Reported a repair to Leeds City Council and still waiting?
About 2 minutes. No documents. Free to check.