Independent · not part of Livv Housing Group
Livv Housing Group repairs: how to report a repair, phone numbers and timescales
How to report a repair to Livv Housing Group: the repairs phone numbers and emergency line, reporting a repair online, and how long Livv has to fix it. Livv’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: livvhousinggroup.com
Has Livv Housing Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Livv’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Livv’s emergency line is here.
How to report
Reporting a repair to Livv Housing Group
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Livv misses its own target, complain. You may also be able to claim.
- Live chatOn the Livv website; advisers can log a repair when the live chat button is showing.
- Emailcontactcentre@livvhousinggroup.com
- Livv OnlineCustomer portal at livvonline.com (sign in needed).
- Facebook MessengerMessage Livv Housing Group on Facebook Messenger.
Emergency repairs
When to call Livv straight away
Phone Livv straight away if anything puts someone in danger or leaves your home unsafe. Open Monday to Friday 8am to 8pm and Saturday 9.30am to 1pm. Call this number for emergencies too. The number is in Livv’s repair contacts.
- 01No electricity at all
- 02No water supply at all
- 03A gas leak
What counts as an emergency, from livvhousinggroup.com.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Livv.
Timescales
How long Livv Housing Group has to fix it
Livv’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Livv’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursWhere there is a risk to your safety or your home. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 daysFor example a minor roof leak or partial loss of heating or hot water. | No fixed legal limit unless it’s a hazard |
| Significant hazard | 14 days (10 working days)Hazards that could affect your health or safety, such as excess heat or cold. | No fixed legal limit unless it’s a hazard |
| Routine | 28 daysFor example a dripping tap or a slow-draining bath. | No fixed legal limit unless it’s a hazard |
| Major repairs | 56 daysComplex jobs needing several visits or trades, such as drainage, groundworks or fencing. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | After asking some questions about the damp or mould and how it affects your household, Livv visits within 24 hours, 14 days or 28 days, depending on how serious it is, to assess and fix it. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from livvhousinggroup.com and Livv’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Livv’s own target. You could claim compensation.
Start your claimYour options
If Livv Housing Group doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Livv for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Livv
This can get Livv to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Livv to put things right. In its recent decisions about Livv, it ordered between £100 and £800 in compensation.
How to complain to LivvYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Livv
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Livv
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Livv to put things right.
Livv’s record
How Livv Housing Group performs on repairs
Jun 2026: The regulator found Livv is delivering the consumer standards, with good safety systems, effective handling of damp and mould, accurate stock records and a timely repairs service.
of Livv tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Livv in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Livv Housing Group
- How it handled repairs.Service failure
£700 ordered - How it handled concerns about outstanding repairs at the property.Maladministration
£800 ordered - How it handled a request for repairs to doors and windows.Service failure
£100 ordered
Sources: Regulator of Social Housing judgement, 24 June 2026; Livv tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Livv Housing Group’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Livv Housing Group repairs: questions
What is Livv Housing Group’s repairs number?
0800 561 0007 (Repairs line (freephone)) or 0151 290 7000 (Main number). Open Monday to Friday 8am to 8pm and Saturday 9.30am to 1pm. Call this number for emergencies too.
What is Livv Housing Group’s emergency or out of hours repairs number?
0800 561 0007 (Repairs line (freephone)). Open Monday to Friday 8am to 8pm and Saturday 9.30am to 1pm. Call this number for emergencies too.
Can I report a repair to Livv Housing Group online?
Yes, at livvhousinggroup.com report a repair form. Report a non-emergency repair online. Phone for emergencies.
How long does Livv Housing Group have to fix a repair?
Its own targets run from 24 hours (emergency) to 56 days (major repairs). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Livv Housing Group tenants?
Since 27 October 2025, Livv must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Livv’s own damp and mould commitment: After asking some questions about the damp or mould and how it affects your household, Livv visits within 24 hours, 14 days or 28 days, depending on how serious it is, to assess and fix it.
How do I complain about a repair to Livv Housing Group?
Complain to Livv first, online, by email (contactcentre@livvhousinggroup.com) or by phone on 0800 561 0007. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Livv Housing Group?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Livv Housing Group for you. It’s free to check.
Start your claimIs Report Repair part of Livv Housing Group?
No. Report Repair is independent and not part of Livv Housing Group or any council or housing association. We show Livv’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Livv has to fix, by problem
Not Livv?
Other landlords in the North of England
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- Magenta Living repairsHousing association
- Manchester City Council repairsCouncil
- Manningham Housing Association repairsHousing association
- MSV Housing repairsHousing association
- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to Livv Housing Group and still waiting?
About 2 minutes. No documents. Free to check.