Independent · not part of Livv Housing Group
Livv Housing Group complaints, compensation and disrepair claims
Your options if Livv Housing Group hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Livv Housing Group repairs
LandlordLivv Housing Group
Has Livv Housing Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Livv’s repair contactsFree to check · About 2 minutes
You can complain to Livv Housing Group, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Livv Housing Group hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Livv for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Livv
This can get Livv to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Livv to put things right. In its recent decisions about Livv, it ordered between £100 and £800 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Livv’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Livv Housing Group
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Livv Housing Group asking for the repairs and compensation. Under the court rules for housing conditions claims, Livv should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Livv Housing Group
Livv Housing Group has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Livv
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Livv to put things right.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimLivv’s record
What the regulator and Ombudsman found
Jun 2026: The regulator found Livv is delivering the consumer standards, with good safety systems, effective handling of damp and mould, accurate stock records and a timely repairs service.
of Livv tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Livv in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 June 2026; Livv tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Livv
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Livv Housing Group at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs. Read the decisionService failure
£700 ordered - How it handled concerns about outstanding repairs at the property. Read the decisionMaladministration
£800 ordered - How it handled a request for repairs to doors and windows. Read the decisionService failure
£100 ordered
Source: Housing Ombudsman decisions.
Has Livv let you down too? You could claim compensation.
Start your claimQuestions
Livv Housing Group complaints and claims: questions
How do I complain to Livv Housing Group about repairs?
Through its complaints page: livvhousinggroup.com. By email: contactcentre@livvhousinggroup.com. By phone: 0800 561 0007. Say what the problem is, when you reported it, and what you want done.
How long does Livv Housing Group have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days.
Can I claim compensation from Livv Housing Group for damp and mould?
You could, if you reported it and Livv didn’t fix it in a reasonable time. A law firm on our panel can take it up with Livv for you.
Start your claimHas the Housing Ombudsman found Livv Housing Group at fault?
In 2024/25 the Ombudsman found maladministration in 59% of its findings about Livv. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Livv Housing Group: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Livv on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Livv?
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Still waiting for Livv Housing Group to fix it?
About 2 minutes. No documents. Free to check.