Independent · not part of L&Q
L&Q repairs: how to report a repair, phone numbers and timescales
How to report a repair to L&Q: the repairs phone numbers, and how long L&Q has to fix it.
Other names: London & Quadrant, London & Quadrant Housing Trust
Website down. L&Q’s website and online services are down after a cyber security incident. L&Q says repairs can still be reported by phone or email.
By Ben Miller, housing disrepair specialistChecked 14 October 2026 · How we checkSource: lqgroup.org.uk
Has L&Q been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet L&Q’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, L&Q’s repair line is here.
How to report
Reporting a repair to L&Q
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If L&Q misses its own target, complain. You may also be able to claim.
- Email (London and south east)contact@lqgroup.org.uk
- Email (Trafford and north west)contactnw@lqgroup.org.uk
- MyAccount (north west only)Some online services still work for north west residents at myaccount.lqgroup.org.uk
Timescales
How long L&Q has to fix it
L&Q’s own repair targets aren’t available while its website is down. These are the legal limits under Awaab’s Law.
| Type of repair | L&Q’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If L&Q doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with L&Q for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to L&Q
This can get L&Q to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order L&Q to put things right. In its recent decisions about L&Q, it ordered between £200 and £690 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to L&Q
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to L&Q
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order L&Q to put things right.
L&Q’s record
How L&Q performs on repairs
Aug 2025: The regulator found some weaknesses, including a backlog of non-emergency repairs with L&Q missing its own targets for a long period, and said it needs to show better that damp and mould cases are prioritised by risk.
of L&Q tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about L&Q in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about L&Q
- How it handled reported electric shower repair.Service failure
£200 ordered - How it handled reports of no heating and hot water.Maladministration
£200 ordered - How it handled damp and mould reports.Maladministration
£690 ordered
Sources: Regulator of Social Housing judgement, 27 August 2025; L&Q tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
L&Q’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
L&Q repairs: questions
What is L&Q’s repairs number?
0300 456 9996 (London and south east) or 0300 777 7777 (Trafford and north west). L&Q says you can still report repairs by phone or email while its website is down.
What does Awaab’s Law mean for L&Q tenants?
Since 27 October 2025, L&Q must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to L&Q?
Complain to L&Q first. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Are there any problems with L&Q’s repairs service right now?
When we last checked (5 October 2026), L&Q said: L&Q’s website and online services are down after a cyber security incident. L&Q says repairs can still be reported by phone or email. The other ways to report are in L&Q’s repair contacts on this page.
Can I claim compensation from L&Q?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with L&Q for you. It’s free to check.
Start your claimIs Report Repair part of L&Q?
No. Report Repair is independent and not part of L&Q or any council or housing association. We show L&Q’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What L&Q has to fix, by problem
Not L&Q?
Other landlords in London
- Lambeth Council repairsCouncil
- Lewisham Council repairsCouncil
- Local Space repairsHousing association
- Look Ahead repairsHousing association
- Notting Hill Genesis repairsHousing association
- Peabody repairsHousing association
- Phoenix Community Housing repairsHousing association
- RHP repairsHousing association
Reported a repair to L&Q and still waiting?
About 2 minutes. No documents. Free to check.