Independent · not part of Local Space
Local Space repairs: how to report a repair, phone numbers and timescales
How to report a repair to Local Space: the repairs phone numbers and emergency line, reporting a repair online, and how long Local Space has to fix it. Local Space’s own target for routine repairs is 28 calendar days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: localspace.co.uk
Has Local Space been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Local Space’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Local Space’s emergency line is here.
How to report
Reporting a repair to Local Space
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Local Space misses its own target, complain. You may also be able to claim.
- Email Axislocalspace@axiseurope.com
- Damp and mould formOnline form on the ‘Report damp and mould’ page, or call 020 8221 4000
- If Newham Council manages your tenancyReport repairs to Newham Council, not Local Space: 020 3373 9899 (weekdays 9am to 5pm) or 0800 952 5555 for emergencies and out of hours
Emergency repairs
When to call Local Space straight away
Phone Local Space straight away if anything puts someone in danger or leaves your home unsafe. Axis line for emergency and out-of-hours repairs. The number is in Local Space’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Local Space.
Timescales
How long Local Space has to fix it
Local Space’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Local Space’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 calendar days | No fixed legal limit unless it’s a hazard |
| Routine | 28 calendar days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Investigates damp and mould within 10 working days and sends a written summary within 3 working days of that. Starts work on significant hazards within 5 working days of the investigation, and on the root cause within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from localspace.co.uk and Local Space’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 calendar days ago? That’s past Local Space’s own target. You could claim compensation.
Start your claimYour options
If Local Space doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Local Space for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Local Space
This can get Local Space to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Local Space to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Local Space
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Local Space
Investigated by a manager, normally within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply normally within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Local Space to put things right.
Local Space’s record
How Local Space performs on repairs
Jul 2026: The regulator found some weaknesses, including repair completion times that had recently got worse, a damp and mould approach that needs to improve to meet legal timescales, and weaknesses under the transparency and accountability standard.
of Local Space tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 29 July 2026; Local Space tenant satisfaction measures 2024/25.
Contacts
Local Space’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Local Space repairs: questions
What is Local Space’s repairs number?
020 8221 4000 (Repairs line) or 020 3597 2093 (Out of hours). Monday to Friday, 9am to 5pm. Press 1 for gas and heating (Sureserve) or 2 for all other repairs (Axis).
What is Local Space’s emergency or out of hours repairs number?
020 3597 2093 (Out of hours · emergencies). Axis line for emergency and out-of-hours repairs.
Can I report a repair to Local Space online?
Yes, at portal.localspace.co.uk. Report a repair through MyAccount, the tenants’ portal. You need to log in.
How long does Local Space have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 calendar days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Local Space tenants?
Since 27 October 2025, Local Space must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Local Space’s own damp and mould commitment: Investigates damp and mould within 10 working days and sends a written summary within 3 working days of that. Starts work on significant hazards within 5 working days of the investigation, and on the root cause within 12 weeks.
How do I complain about a repair to Local Space?
Complain to Local Space first, online, by email (info@localspace.co.uk) or by phone on 020 8221 4000. Investigated by a manager, normally within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Local Space?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Local Space for you. It’s free to check.
Start your claimIs Report Repair part of Local Space?
No. Report Repair is independent and not part of Local Space or any council or housing association. We show Local Space’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Local Space has to fix, by problem
Not Local Space?
Other landlords in London
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- Peabody repairsHousing association
- RHP repairsHousing association
Reported a repair to Local Space and still waiting?
About 2 minutes. No documents. Free to check.