About your letter
Why you got this letter
We write to council and housing association tenants about repairs that haven’t been fixed. If that’s you, a law firm on our panel may be able to get the work done and claim compensation for you.
- Who we are. Report Repair, a trading name of Claim Simple Ltd, a claims management company authorised by the Financial Conduct Authority.
- Who we’re not. We’re not your council or housing association, and we don’t work for them.
- Your details. Our privacy notice explains how we use them and your rights.
- No obligation. You don’t have to reply. Stop our letters and we won’t write again.
What happens next
Three steps from your letter
- 01
Answer 7 questions
Who your landlord is, what’s wrong, and when you reported it.
About 2 minutes - 02
We introduce you
With your permission, to a law firm on our panel.
We do this - 03
They take it from there
They contact you, write to your landlord, and claim compensation if you’re eligible.
Your law firm
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything.See fees
Questions
About your letter
Is this letter from my council or housing association?
No. It’s from Report Repair, an independent claims management company. We’re not part of your landlord.
How did you get my address?
Your letter explains where your details came from. Our privacy notice explains how we use them and your rights, including how to stop our letters.
Privacy noticeI haven’t reported my repair yet. Can I still claim?
Your landlord has to know about a repair first. Start with your reference and we’ll show you how to report it.
What does it cost?
Nothing to check. If your claim succeeds, the law firm’s fee comes out of your compensation. See our fees page for the full table.
See feesWhy use Report Repair?
A law firm on our panel takes your claim up with your landlord: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with your landlord on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesGot your letter to hand? Start with your reference.
About 2 minutes. No documents. Free to check.