Housing disrepair claims: straight answers

Council and housing association tenants in England whose landlord knows about a repair and hasn’t fixed it in a reasonable time.

Yes. Your landlord has to know about a problem, and have a reasonable time to fix it, before you can claim. If you haven’t reported it yet, the claim form shows you how.

Problems your landlord is responsible for, like damp and mould, leaks, broken heating or hot water, electrics, windows and doors, pests, and the structure of the building.

You may still be able to claim for the time it wasn’t fixed.

Usually as a share of the rent you paid while the problem wasn’t fixed, depending on how long it lasted, how much of your home it affected and how badly.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. If your claim doesn’t succeed, you don’t pay the solicitor a fee.

We may receive a payment from RFLCS Ltd (Home Disrepair Claims) for introducing your claim. It doesn’t come from you. That doesn’t change the fee you pay.

No. Report Repair is an independent claims management company. We’re not part of any landlord and we don’t work for them.

A law firm on our panel takes your claim up with your landlord: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with your landlord on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

A law firm on our panel. With your permission, we pass your details to them and they contact you.

Enter the reference from your letter to start. It links your answers to your letter.