Independent · not part of Bromford Flagship
Bromford Flagship repairs: how to report a repair, phone numbers and timescales
How to report a repair to Bromford Flagship: the repairs phone numbers and emergency line, reporting a repair online, and how long Bromford Flagship has to fix it. Bromford Flagship’s own target for routine repairs is 28 days.
Other names: Flagship Housing, Bromford Housing Group
By Ben Miller, housing disrepair specialistChecked 14 October 2026 · How we checkSource: bromford.co.uk
Has Bromford Flagship been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Bromford Flagship’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Bromford Flagship’s emergency line is here.
How to report
Reporting a repair to Bromford Flagship
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Bromford Flagship misses its own target, complain. You may also be able to claim.
- Bromford online accountBromford homes: request a non-emergency repair online through your Bromford account (findahome.bromford.co.uk).
- Bromford live chatLive chat on the Bromford website, Monday to Friday 8am to 6pm (not bank holidays).
- Flagship gas and heating formFlagship homes: a separate online form for gas and heating repairs.
- Flagship emailhello@flagship-housing.co.uk
Emergency repairs
When to call Bromford Flagship straight away
Phone Bromford Flagship straight away if anything puts someone in danger or leaves your home unsafe. For Bromford homes. Open 24 hours for emergencies. The number is in Bromford Flagship’s repair contacts.
- 01A risk to someone’s safety, security or health
- 02A risk of serious damage to the property
What counts as an emergency, from bromford.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Bromford Flagship.
Timescales
How long Bromford Flagship has to fix it
Bromford Flagship’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Bromford Flagship’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe and, in most cases, fixed in one visit. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 daysFlagship homes. | No fixed legal limit unless it’s a hazard |
| Planned | 90 daysFlagship homes. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Bromford homes: emergency damp and mould is looked at within 24 hours. Other serious cases are inspected within 10 working days, with written findings within 3 working days and repairs started within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from flagship-housing.co.uk and Bromford Flagship’s damp and mould page, checked 14 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Bromford Flagship’s own target. You could claim compensation.
Start your claimYour options
If Bromford Flagship doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Bromford Flagship for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Bromford Flagship
This can get Bromford Flagship to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Bromford Flagship to put things right. In its recent decisions about Bromford Flagship, it ordered between £350 and £1,450 in compensation.
How to complain to Bromford FlagshipYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Bromford Flagship
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Bromford Flagship
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Bromford Flagship to put things right.
Bromford Flagship’s record
How Bromford Flagship performs on repairs
of Bromford Flagship tenants were satisfied with the repairs service in 2024/25.
Recent Housing Ombudsman decisions about Bromford Flagship
- How it handled reports of damp and mould.Maladministration
£500 ordered - How it handled a report of a foul smell from the bathroom drains.Maladministration
£1,450 ordered - How it handled a loss of heating to the property.Maladministration
£350 ordered
Sources: Bromford Flagship tenant satisfaction measures 2024/25; Housing Ombudsman decisions.
Contacts
Bromford Flagship’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Bromford Flagship repairs: questions
What is Bromford Flagship’s repairs number?
0330 123 4034 (Bromford repairs line) or 0808 168 4555 (Flagship repairs line). For Bromford homes. Open 24 hours for emergencies.
What is Bromford Flagship’s emergency or out of hours repairs number?
0330 123 4034 (Bromford repairs line). For Bromford homes. Open 24 hours for emergencies.
Can I report a repair to Bromford Flagship online?
Yes, at flagship-housing.co.uk/repairs-maintenance/report-a-repair. Flagship homes: non-emergency repairs. Phone for anything causing serious damage or a health and safety risk.
How long does Bromford Flagship have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Bromford Flagship tenants?
Since 27 October 2025, Bromford Flagship must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Bromford Flagship’s own damp and mould commitment: Bromford homes: emergency damp and mould is looked at within 24 hours. Other serious cases are inspected within 10 working days, with written findings within 3 working days and repairs started within 12 weeks.
How do I complain about a repair to Bromford Flagship?
Complain to Bromford Flagship first, online. Acknowledged within 5 working days, with a full reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Bromford Flagship?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Bromford Flagship for you. It’s free to check.
Start your claimIs Report Repair part of Bromford Flagship?
No. Report Repair is independent and not part of Bromford Flagship or any council or housing association. We show Bromford Flagship’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Bromford Flagship has to fix, by problem
Not Bromford Flagship?
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Reported a repair to Bromford Flagship and still waiting?
About 2 minutes. No documents. Free to check.