Independent · not part of Bromford Flagship
Bromford Flagship complaints, compensation and disrepair claims
Your options if Bromford Flagship hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Bromford Flagship repairs
LandlordBromford Flagship
Has Bromford Flagship been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Bromford Flagship’s repair contactsFree to check · About 2 minutes
You can complain to Bromford Flagship, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Bromford Flagship hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Bromford Flagship for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Bromford Flagship
This can get Bromford Flagship to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Bromford Flagship to put things right. In its recent decisions about Bromford Flagship, it ordered between £350 and £1,450 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Bromford Flagship’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Bromford Flagship
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Bromford Flagship asking for the repairs and compensation. Under the court rules for housing conditions claims, Bromford Flagship should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Bromford Flagship
Bromford Flagship has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Bromford Flagship
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Bromford Flagship to put things right.
Complaints pagebromford.co.uk
From bromford.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimBromford Flagship’s record
What the regulator and Ombudsman found
of Bromford Flagship tenants were satisfied with how complaints were handled in 2024/25.
Sources: Bromford Flagship tenant satisfaction measures 2024/25.
Complaints against Bromford Flagship
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Bromford Flagship at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of damp and mould. Read the decisionMaladministration
£500 ordered - How it handled a report of a foul smell from the bathroom drains. Read the decisionMaladministration
£1,450 ordered - How it handled a loss of heating to the property. Read the decisionMaladministration
£350 ordered
Source: Housing Ombudsman decisions.
Has Bromford Flagship let you down too? You could claim compensation.
Start your claimQuestions
Bromford Flagship complaints and claims: questions
How do I complain to Bromford Flagship about repairs?
Through its complaints page: bromford.co.uk. Say what the problem is, when you reported it, and what you want done.
How long does Bromford Flagship have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days of that. Stage 2: acknowledged within 5 working days, with a final reply within 20 working days of that.
Can I claim compensation from Bromford Flagship for damp and mould?
You could, if you reported it and Bromford Flagship didn’t fix it in a reasonable time. A law firm on our panel can take it up with Bromford Flagship for you.
Start your claimHas the Housing Ombudsman found Bromford Flagship at fault?
Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Bromford Flagship: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Bromford Flagship on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Bromford Flagship?
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Still waiting for Bromford Flagship to fix it?
About 2 minutes. No documents. Free to check.