Independent · not part of Clarion Housing
Clarion Housing complaints, compensation and disrepair claims
Your options if Clarion Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Clarion Housing repairs
LandlordClarion Housing
Has Clarion Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Clarion’s repair contactsFree to check · About 2 minutes
You can complain to Clarion Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Clarion Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Clarion for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Clarion
This can get Clarion to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Clarion to put things right. In its recent decisions about Clarion, it ordered between £600 and £1,400 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Clarion’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Clarion Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Clarion Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Clarion should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Clarion Housing
Clarion Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Clarion
Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply aimed for within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Clarion to put things right.
Complaints pagemyclarionhousing.com
By phone0300 500 8000
From cdn.myclarionhousing.com, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimClarion’s record
What the regulator and Ombudsman found
Oct 2025: Clarion's first consumer grade: the regulator found good progress on repairs and an established damp and mould process, but weaknesses in how consistently it understands the condition of its homes and in showing that complaint handling improves things for tenants.
of Clarion tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Clarion in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 October 2025; Clarion tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Clarion
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Clarion Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of mould. Read the decisionMaladministration
£1,400 ordered - How it handled damp and mould. Read the decisionMaladministration
£600 ordered - How it handled reports of a leak. Read the decisionMaladministration
£800 ordered
Source: Housing Ombudsman decisions.
Has Clarion let you down too? You could claim compensation.
Start your claimQuestions
Clarion Housing complaints and claims: questions
How do I complain to Clarion Housing about repairs?
Through its complaints page: myclarionhousing.com. By phone: 0300 500 8000. Say what the problem is, when you reported it, and what you want done.
How long does Clarion Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days of that. Stage 2: acknowledged within 5 working days, with a final reply aimed for within 20 working days of that.
Can I claim compensation from Clarion Housing for damp and mould?
You could, if you reported it and Clarion didn’t fix it in a reasonable time. A law firm on our panel can take it up with Clarion for you.
Start your claimHas the Housing Ombudsman found Clarion Housing at fault?
In 2024/25 the Ombudsman found maladministration in 60% of its findings about Clarion. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Clarion Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Clarion on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Clarion?
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Still waiting for Clarion Housing to fix it?
About 2 minutes. No documents. Free to check.