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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Sovereign Network Group

Sovereign Network Group complaints, compensation and disrepair claims

Your options if Sovereign Network Group hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Sovereign Network Group repairs

Check your claim

LandlordSovereign Network Group

Has Sovereign Network Group been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet SNG’s repair contacts

Free to check · About 2 minutes

You can complain to Sovereign Network Group, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if Sovereign Network Group hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with SNG for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to SNG

This can get SNG to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order SNG to put things right. In its recent decisions about SNG, it ordered between £950 and £1,530 in compensation.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. SNG’s own target for a routine repair is 20 calendar days, so a repair left longer than that is already late by its own standard.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against Sovereign Network Group

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to Sovereign Network Group asking for the repairs and compensation. Under the court rules for housing conditions claims, SNG should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to Sovereign Network Group

Sovereign Network Group has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to SNG

    Acknowledged within 5 working days, with a full reply within 10 working days (this can be extended by up to 10 more).

  2. Stage 2

    Ask for a review

    Acknowledged within 5 working days, with a reply within 20 working days (this can be extended by up to 20 more).

  3. Then

    Housing Ombudsman

    Independent. It can order SNG to put things right.

Complain onlinemyaccountsouthandwest.sng.org.uk

By emailcontact@sovereign.org.uk

By phone0300 500 0926

From sng.org.uk, checked 5 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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SNG’s record

What the regulator and Ombudsman found

Regulator gradeC2

May 2025: The regulator found weaknesses in providing an effective, efficient and timely repairs service, and that SNG was not yet meeting its complaint-handling timescales.

Happy with complaints30%

of SNG tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman71%

of the Ombudsman’s findings about SNG in 2024/25 were maladministration.

Sources: Regulator of Social Housing judgement, 14 May 2025; SNG tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Complaints against SNG

What the Housing Ombudsman decided

Recent cases where the Housing Ombudsman found Sovereign Network Group at fault over repairs, and the compensation it ordered. Every case is different.

  • How it handled reports of leaks. Read the decisionMaladministration
    £950 ordered
  • How it handled flooring repairs. Read the decisionMaladministration
    £1,530 ordered
  • How it handled requests for drainage and associated ventilation repairs. Read the decisionMaladministration

Source: Housing Ombudsman decisions.

Has SNG let you down too? You could claim compensation.

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Questions

Sovereign Network Group complaints and claims: questions

How do I complain to Sovereign Network Group about repairs?

Online: myaccountsouthandwest.sng.org.uk. By email: contact@sovereign.org.uk. By phone: 0300 500 0926. Say what the problem is, when you reported it, and what you want done.

How long does Sovereign Network Group have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a full reply within 10 working days (this can be extended by up to 10 more). Stage 2: acknowledged within 5 working days, with a reply within 20 working days (this can be extended by up to 20 more).

Can I claim compensation from Sovereign Network Group for damp and mould?

You could, if you reported it and SNG didn’t fix it in a reasonable time. A law firm on our panel can take it up with SNG for you.

Start your claim
Has the Housing Ombudsman found Sovereign Network Group at fault?

In 2024/25 the Ombudsman found maladministration in 71% of its findings about SNG. Recent decisions about its repairs are listed above, with the compensation ordered.

Why use Report Repair?

A law firm on our panel takes your claim up with Sovereign Network Group: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with SNG on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not SNG?

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