Independent · not part of Southern Housing
Southern Housing complaints, compensation and disrepair claims
Your options if Southern Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Southern Housing repairs
LandlordSouthern Housing
Has Southern Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Southern Housing’s repair contactsFree to check · About 2 minutes
You can complain to Southern Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Southern Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Southern Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Southern Housing
This can get Southern Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Southern Housing to put things right. In its recent decisions about Southern Housing, it ordered £955 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Southern Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Southern Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Southern Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Southern Housing
Southern Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Southern Housing
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Southern Housing to put things right.
From southernhousing.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSouthern Housing’s record
What the regulator and Ombudsman found
Aug 2024: The regulator found weaknesses in the repairs service, missed complaint-handling timescales partly due to a backlog from before the merger, and a significant number of fire safety actions, some overdue and high-risk.
of Southern Housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Southern Housing in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 28 August 2024; Southern Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Southern Housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Southern Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs to the fire escape window handles. Read the decisionMaladministration
£955 ordered
Source: Housing Ombudsman decisions.
Has Southern Housing let you down too? You could claim compensation.
Start your claimQuestions
Southern Housing complaints and claims: questions
How do I complain to Southern Housing about repairs?
Through its complaints page: southernhousing.org.uk. By email: hello@southernhousing.org.uk. By phone: 0300 303 1066. Say what the problem is, when you reported it, and what you want done.
How long does Southern Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: acknowledged within 5 working days, with a final reply within 20 working days of that.
Can I claim compensation from Southern Housing for damp and mould?
You could, if you reported it and Southern Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with Southern Housing for you.
Start your claimHas the Housing Ombudsman found Southern Housing at fault?
In 2024/25 the Ombudsman found maladministration in 74% of its findings about Southern Housing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Southern Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Southern Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Southern Housing?
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Still waiting for Southern Housing to fix it?
About 2 minutes. No documents. Free to check.