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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of LiveWest

LiveWest complaints, compensation and disrepair claims

Your options if LiveWest hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: LiveWest repairs

Check your claim

LandlordLiveWest

Has LiveWest been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet LiveWest’s repair contacts

Free to check · About 2 minutes

You can complain to LiveWest, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if LiveWest hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with LiveWest for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to LiveWest

This can get LiveWest to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order LiveWest to put things right. In its recent decisions about LiveWest, it ordered between £450 and £2,000 in compensation.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against LiveWest

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to LiveWest asking for the repairs and compensation. Under the court rules for housing conditions claims, LiveWest should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to LiveWest

LiveWest has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to LiveWest

    Acknowledged within 5 working days, with a reply aimed for within 10 working days.

  2. Stage 2

    Ask for a review

    A reply aimed for within 20 working days.

  3. Then

    Housing Ombudsman

    Independent. It can order LiveWest to put things right.

Complain onlinelivewest.co.uk

By phone0300 123 8080

From livewest.co.uk, checked 5 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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LiveWest’s record

What the regulator and Ombudsman found

Happy with complaints43%

of LiveWest tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman37%

of the Ombudsman’s findings about LiveWest in 2024/25 were maladministration.

Sources: LiveWest tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Complaints against LiveWest

What the Housing Ombudsman decided

Recent cases where the Housing Ombudsman found LiveWest at fault over repairs, and the compensation it ordered. Every case is different.

  • How it handled a leak. Read the decisionMaladministration
    £2,000 ordered
  • How it handled reports of delays to repairs and subsequent room loss. Read the decisionService failure
    £1,950 ordered
  • How it handled window replacements. Read the decisionMaladministration
    £450 ordered

Source: Housing Ombudsman decisions.

Has LiveWest let you down too? You could claim compensation.

Start your claim

Questions

LiveWest complaints and claims: questions

How do I complain to LiveWest about repairs?

Online: livewest.co.uk. By phone: 0300 123 8080. Say what the problem is, when you reported it, and what you want done.

How long does LiveWest have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days. Stage 2: a reply aimed for within 20 working days.

Can I claim compensation from LiveWest for damp and mould?

You could, if you reported it and LiveWest didn’t fix it in a reasonable time. A law firm on our panel can take it up with LiveWest for you.

Start your claim
Has the Housing Ombudsman found LiveWest at fault?

In 2024/25 the Ombudsman found maladministration in 37% of its findings about LiveWest. Recent decisions about its repairs are listed above, with the compensation ordered.

Why use Report Repair?

A law firm on our panel takes your claim up with LiveWest: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with LiveWest on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not LiveWest?

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