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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Mid Devon District Council

Mid Devon District Council complaints, compensation and disrepair claims

Your options if Mid Devon District Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Mid Devon District Council repairs

Check your claim

LandlordMid Devon District Council

Has Mid Devon District Council been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Mid Devon’s repair contacts

Free to check · About 2 minutes

You can complain to Mid Devon District Council, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if Mid Devon District Council hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with Mid Devon for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to the council

This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Mid Devon’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against Mid Devon District Council

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to Mid Devon District Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to Mid Devon District Council

Mid Devon District Council has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to the council

    Acknowledged within 5 working days and dealt with by the Housing Complaints Officer or a service manager, with a resolution within 10 working days.

  2. Stage 2

    Ask for a review

    Reviewed by an officer not involved before, with a resolution within 10 working days of escalation.

  3. Then

    Housing Ombudsman

    Independent. It can order the council to put things right.

Complain onlinemy.middevon.gov.uk

By emailcustomerservices@middevon.gov.uk

By phone01884 255255

From middevon.gov.uk, checked 9 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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Mid Devon’s record

What the regulator and Ombudsman found

Happy with complaints37%

of Mid Devon tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman27%

of the Ombudsman’s findings about Mid Devon in 2024/25 were maladministration.

Sources: Mid Devon tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Questions

Mid Devon District Council complaints and claims: questions

How do I complain to Mid Devon District Council about repairs?

Online: my.middevon.gov.uk. By email: customerservices@middevon.gov.uk. By phone: 01884 255255. Say what the problem is, when you reported it, and what you want done.

How long does Mid Devon District Council have to reply to a complaint?

Stage 1: acknowledged within 5 working days and dealt with by the Housing Complaints Officer or a service manager, with a resolution within 10 working days. Stage 2: reviewed by an officer not involved before, with a resolution within 10 working days of escalation.

Can I claim compensation from Mid Devon District Council for damp and mould?

You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Mid Devon for you.

Start your claim
Has the Housing Ombudsman found Mid Devon District Council at fault?

In 2024/25 the Ombudsman found maladministration in 27% of its findings about Mid Devon.

Why use Report Repair?

A law firm on our panel takes your claim up with Mid Devon District Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

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Still waiting for Mid Devon District Council to fix it?

About 2 minutes. No documents. Free to check.

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