Independent · not part of Mid Devon District Council
Mid Devon District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Mid Devon District Council: the repairs phone numbers and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: middevon.gov.uk
Has Mid Devon District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Mid Devon’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Mid Devon’s emergency line is here.
How to report
Reporting a repair to Mid Devon District Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Mid Devon misses its own target, complain. You may also be able to claim.
- EmailReport repairs, damp or mould to repairs@middevon.gov.uk (photos help).
- Contact formA ‘Contact us about repairs’ web form for non-emergency repair enquiries.
Emergency repairs
When to call Mid Devon straight away
Phone Mid Devon straight away if anything puts someone in danger or leaves your home unsafe. Call straight away for emergency repairs. Out of office hours, the same number puts you through to an out-of-hours officer. The number is in Mid Devon’s repair contacts.
- 01No electricity or lights at all
- 02No heating where a vulnerable person lives
- 03Blocked drain backing up into the home
- 04Blocked or non-flushing toilet, if it’s the only one
- 05A door or window that won’t lock or close securely
What counts as an emergency, from middevon.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Mid Devon.
Timescales
How long Mid Devon District Council has to fix it
Mid Devon’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Mid Devon’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursRespond within 4 hours to remove danger, stop flooding or major damage, make the home secure, or restore total loss of heating in winter (31 Oct to 1 May). | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 daysLoss of sanitation, water, electrics or heating, or work to prevent danger to the property. | No fixed legal limit unless it’s a hazard |
| Routine | 28 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Investigate damp and mould within 10 working days (within 24 hours to make safe if there is an immediate serious risk), send written findings within 3 working days, and start work on significant risks within 5 working days of the investigation. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from middevon.gov.uk and Mid Devon’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Mid Devon’s own target. You could claim compensation.
Start your claimYour options
If Mid Devon District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Mid Devon for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to Mid DevonYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days and dealt with by the Housing Complaints Officer or a service manager, with a resolution within 10 working days.
- Stage 2
Ask for a review
Reviewed by an officer not involved before, with a resolution within 10 working days of escalation.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Mid Devon’s record
How Mid Devon District Council performs on repairs
of Mid Devon tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Mid Devon in 2024/25 were maladministration.
Sources: Mid Devon tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Mid Devon District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Mid Devon District Council repairs: questions
What is Mid Devon District Council’s repairs number?
01884 255255 (Repairs and emergencies) or 0800 023 2281 (Repairs freephone). Call straight away for emergency repairs. Out of office hours, the same number puts you through to an out-of-hours officer.
What is Mid Devon District Council’s emergency or out of hours repairs number?
01884 255255 (Repairs and emergencies). Call straight away for emergency repairs. Out of office hours, the same number puts you through to an out-of-hours officer.
How long does Mid Devon District Council have to fix a repair?
Its own targets run from 4 hours (emergency) to 28 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Mid Devon District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Mid Devon’s own damp and mould commitment: Investigate damp and mould within 10 working days (within 24 hours to make safe if there is an immediate serious risk), send written findings within 3 working days, and start work on significant risks within 5 working days of the investigation.
How do I complain about a repair to Mid Devon District Council?
Complain to the council first, online, by email (customerservices@middevon.gov.uk) or by phone on 01884 255255. Acknowledged within 5 working days and dealt with by the Housing Complaints Officer or a service manager, with a resolution within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Mid Devon District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Mid Devon District Council for you. It’s free to check.
Start your claimIs Report Repair part of Mid Devon District Council?
No. Report Repair is independent and not part of Mid Devon District Council or any council or housing association. We show Mid Devon’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Mid Devon?
Other landlords in the South of England
- Bristol City Council repairsCouncil
- Milton Keynes City Council repairsCouncil
- Moat repairsHousing association
- New Forest District Council repairsCouncil
- North Devon Homes repairsHousing association
- Norwich City Council repairsCouncil
- Portsmouth City Council repairsCouncil
- Southampton City Council repairsCouncil
Reported a repair to Mid Devon District Council and still waiting?
About 2 minutes. No documents. Free to check.