Independent · not part of Milton Keynes City Council
Milton Keynes City Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Milton Keynes City Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
Other names: MK Council
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: milton-keynes.gov.uk
Has Milton Keynes City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Milton Keynes’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Milton Keynes’s emergency line is here.
How to report
Reporting a repair to Milton Keynes City Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Milton Keynes misses its own target, complain. You may also be able to claim.
- EmailSend your details and a short description of the repair to Mears at repairs.miltonkeynes@mearsgroup.co.uk.
- Damp and mould (council)As well as reporting to Mears, you can call the council on 01908 252937 or use its online customer contact form.
Emergency repairs
When to call Milton Keynes straight away
Phone Milton Keynes straight away if anything puts someone in danger or leaves your home unsafe. Run by the council’s repairs contractor, Mears. Open 24 hours, 7 days a week for emergencies. The number is in Milton Keynes’s repair contacts.
- 01Burst water pipe
- 02Boiler needing to be drained down or made safe
- 03Dangerous chimney needing to be made safe
- 04Communal hall and landing lights not working
- 05Broken glass needing to be boarded up
- 06Immersion heater not working, if it’s your only hot water
- 07Broken locks stopping you getting in (not lost or stolen keys)
- 08Dangerous walls, masonry or walkways needing to be made safe
What counts as an emergency, from milton-keynes.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Milton Keynes.
Timescales
How long Milton Keynes City Council has to fix it
Milton Keynes’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Milton Keynes’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursAttended within 4 hours. Can be reported 24/7. | Emergency hazards: investigate and make safe within 24 hours |
| Emergency gas (not a leak) | 24 hoursAttended within 24 hours. Can be reported 24/7. | Emergency hazards: investigate and make safe within 24 hours |
| Prioritised | 14 daysRepairs that need doing sooner than routine ones. | No fixed legal limit unless it’s a hazard |
| Routine | 28 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency damp and mould hazards investigated and made safe within 24 hours. Significant hazards investigated within 10 days, with a written update within 3 working days of the inspection and the home made safe within 5 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from milton-keynes.gov.uk and Milton Keynes’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Milton Keynes’s own target. You could claim compensation.
Start your claimYour options
If Milton Keynes City Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Milton Keynes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Milton Keynes, it ordered between £250 and £575 in compensation.
How to complain to Milton KeynesYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (up to 10 more for complex cases).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that (up to 10 more for complex cases).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Milton Keynes’s record
How Milton Keynes City Council performs on repairs
May 2026: The regulator found the repairs service performs well, but said the council needs better stock condition data (only around 42% of homes surveyed in five years) and must improve complaint handling and tenant engagement.
of Milton Keynes tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Milton Keynes in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Milton Keynes City Council
- How it handled damp, mould, and roof repairs.Maladministration
£575 ordered - How it handled reports of ASB and concerns over a leak or potential floor replacement affecting the sound insulation.Maladministration
£250 ordered - How it handled subsidence investigations and repairs.Maladministration
£275 ordered
Sources: Regulator of Social Housing judgement, 13 May 2026; Milton Keynes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Milton Keynes City Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Milton Keynes City Council repairs: questions
What is Milton Keynes City Council’s repairs number?
0330 123 2522. Run by the council’s repairs contractor, Mears. Open 24 hours, 7 days a week for emergencies.
What is Milton Keynes City Council’s emergency or out of hours repairs number?
0330 123 2522 (Repairs line (Mears)). Run by the council’s repairs contractor, Mears. Open 24 hours, 7 days a week for emergencies.
Can I report a repair to Milton Keynes City Council online?
Yes, at mearsmk.activehousing.co.uk. Mears’ online repairs portal for non-emergency repairs. You need to log in.
How long does Milton Keynes City Council have to fix a repair?
Its own targets run from 4 hours (emergency) to 28 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Milton Keynes City Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Milton Keynes’s own damp and mould commitment: Emergency damp and mould hazards investigated and made safe within 24 hours. Significant hazards investigated within 10 days, with a written update within 3 working days of the inspection and the home made safe within 5 working days.
How do I complain about a repair to Milton Keynes City Council?
Complain to the council first, online, by email (complimentsandcomplaints@milton-keynes.gov.uk) or by phone on 01908 253817. Acknowledged within 5 working days, with a reply within 10 working days of that (up to 10 more for complex cases). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Milton Keynes City Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Milton Keynes City Council for you. It’s free to check.
Start your claimIs Report Repair part of Milton Keynes City Council?
No. Report Repair is independent and not part of Milton Keynes City Council or any council or housing association. We show Milton Keynes’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Milton Keynes?
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Reported a repair to Milton Keynes City Council and still waiting?
About 2 minutes. No documents. Free to check.