Independent · not part of Milton Keynes City Council
Milton Keynes City Council complaints, compensation and disrepair claims
Your options if Milton Keynes City Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Milton Keynes City Council repairs
LandlordMilton Keynes City Council
Has Milton Keynes City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Milton Keynes’s repair contactsFree to check · About 2 minutes
You can complain to Milton Keynes City Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Milton Keynes City Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Milton Keynes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Milton Keynes, it ordered between £250 and £575 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Milton Keynes’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Milton Keynes City Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Milton Keynes City Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Milton Keynes City Council
Milton Keynes City Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that (up to 10 more for complex cases).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that (up to 10 more for complex cases).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinemycouncil.milton-keynes.gov.uk
By emailcomplimentsandcomplaints@milton-keynes.gov.uk
By phone01908 253817
From milton-keynes.gov.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimMilton Keynes’s record
What the regulator and Ombudsman found
May 2026: The regulator found the repairs service performs well, but said the council needs better stock condition data (only around 42% of homes surveyed in five years) and must improve complaint handling and tenant engagement.
of Milton Keynes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Milton Keynes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 13 May 2026; Milton Keynes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Milton Keynes
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Milton Keynes City Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled damp, mould, and roof repairs. Read the decisionMaladministration
£575 ordered - How it handled reports of ASB and concerns over a leak or potential floor replacement affecting the sound insulation. Read the decisionMaladministration
£250 ordered - How it handled subsidence investigations and repairs. Read the decisionMaladministration
£275 ordered
Source: Housing Ombudsman decisions.
Has Milton Keynes let you down too? You could claim compensation.
Start your claimQuestions
Milton Keynes City Council complaints and claims: questions
How do I complain to Milton Keynes City Council about repairs?
Online: mycouncil.milton-keynes.gov.uk. By email: complimentsandcomplaints@milton-keynes.gov.uk. By phone: 01908 253817. Say what the problem is, when you reported it, and what you want done.
How long does Milton Keynes City Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that (up to 10 more for complex cases). Stage 2: acknowledged within 5 working days, with a reply within 20 working days of that (up to 10 more for complex cases).
Can I claim compensation from Milton Keynes City Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Milton Keynes for you.
Start your claimHas the Housing Ombudsman found Milton Keynes City Council at fault?
In 2024/25 the Ombudsman found maladministration in 84% of its findings about Milton Keynes. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Milton Keynes City Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Milton Keynes?
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Still waiting for Milton Keynes City Council to fix it?
About 2 minutes. No documents. Free to check.