Independent · not part of Moat
Moat complaints, compensation and disrepair claims
Your options if Moat hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Moat repairs
LandlordMoat
Has Moat been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Moat’s repair contactsFree to check · About 2 minutes
You can complain to Moat, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Moat hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Moat for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Moat
This can get Moat to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Moat to put things right. In its recent decisions about Moat, it ordered between £150 and £900 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Moat
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Moat asking for the repairs and compensation. Under the court rules for housing conditions claims, Moat should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Moat
Moat has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Moat
Acknowledged within 5 working days, with an outcome within 10 working days of that.
- Stage 2
Ask for a review
Ask for a review within 10 working days of the stage 1 outcome. Acknowledged within 5 working days, with the review completed within 20 working days of your request.
- Then
Housing Ombudsman
Independent. It can order Moat to put things right.
Complaints pagemoat.co.uk
From moat.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimMoat’s record
What the regulator and Ombudsman found
Dec 2024: The regulator found weaknesses in Moat’s repairs service, especially non-emergency repairs and damp and mould work, and a high number of complaints, though safety checks and knowledge of its homes’ condition were sound.
of Moat tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Moat in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 18 December 2024; Moat tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Moat
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Moat at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled leak and damage caused. Read the decisionMaladministration
£600 ordered - How it handled reports of a loss of heating and hot water, and low water pressure. Read the decisionMaladministration
£150 ordered - How it handled roof repairs. Read the decisionMaladministration
£900 ordered
Source: Housing Ombudsman decisions.
Has Moat let you down too? You could claim compensation.
Start your claimQuestions
Moat complaints and claims: questions
How do I complain to Moat about repairs?
Through its complaints page: moat.co.uk. Say what the problem is, when you reported it, and what you want done.
How long does Moat have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with an outcome within 10 working days of that. Stage 2: ask for a review within 10 working days of the stage 1 outcome. Acknowledged within 5 working days, with the review completed within 20 working days of your request.
Can I claim compensation from Moat for damp and mould?
You could, if you reported it and Moat didn’t fix it in a reasonable time. A law firm on our panel can take it up with Moat for you.
Start your claimHas the Housing Ombudsman found Moat at fault?
In 2024/25 the Ombudsman found maladministration in 74% of its findings about Moat. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Moat: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Moat on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Moat?
Other landlords in the South of England
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Still waiting for Moat to fix it?
About 2 minutes. No documents. Free to check.