Privacy notice

Draft. This page is awaiting legal review and may change before launch.

Who we are

Report Repair is a trading name of Claim Simple Ltd (“we”, “us”), registered in England and Wales (company no. 11459714), registered office The Old Fuel Depot, Twemlow Lane, Holmes Chapel, Crewe CW4 8GJ. We are authorised and regulated by the Financial Conduct Authority as a claims management company (FRN 830182) and registered with the Information Commissioner’s Office (ZA449298).

We are the controller of the personal information you give us. You can contact us about this notice or your information online, or by post to our registered office.

What we collect

• About your repair: who your landlord is, what the problem is, how long it’s been a problem, whether and when you told your landlord, and whether it’s been fixed. We don’t ask about your health.
• Your contact details: your name, mobile number, email address, address and postcode.
• Photos of the damage, room by room, and proof you reported it (such as a screenshot or letter), if you add them after sending your claim. We pass them to RFLCS Ltd with your claim.
• About you and your tenancy, if you add details to your claim: your date of birth, the property’s address, whose name the tenancy is in (and the other tenant’s name if it’s joint), when it started, the type of home, your rent, whether you’re behind with it, and whether the repairs have been done.
• Your choices: a record of what you agreed to, and when.
• Your letter reference, if you enter one.
• Messages you send us.
• Technical information, such as your IP address and browser, which our hosting provider processes to deliver and protect the website.

If we wrote to you

We write to people who may have a repair their landlord hasn’t fixed. We do this on the basis of our legitimate interests. Your letter explains where your details came from. If you don’t want any more letters, tell us or write to us, and we’ll remove you from our mailing list.

How we use it, and why we’re allowed to

• Passing your claim to RFLCS Ltd (Home Disrepair Claims): with your consent, which you give by ticking the box on our claim form.
• If it’s too early to claim: we keep your details so we can check back on your repair, and RFLCS Ltd holds them until you can claim. We contact you by email, text or phone about your repair and your claim because you agreed to it on our claim form.
• Keeping records of introductions and consents, and handling complaints: our legal obligations as a regulated firm, and our legitimate interest in showing we acted properly.
• Keeping the website secure and working: our legitimate interest in running a safe website.

You can withdraw your consent at any time. This doesn’t affect anything we did before.

Who we share it with

• RFLCS Ltd (Home Disrepair Claims), if you ask us to help you make a claim and agree to us sharing your details. See below.
• Service providers who host our website, data and email, acting on our instructions.
• Regulators, ombudsmen and law enforcement where the law requires it.
• Professional advisers, such as lawyers and auditors.
• A buyer of our business, if we sell or transfer it, under the same protections.

Home Disrepair Claims

If you ask us to help you make a housing disrepair claim and agree to us sharing your details, we pass them to RFLCS Ltd, trading as Home Disrepair Claims. We share:

• your name and contact details
• your address and postcode
• your answers about the repairs and your tenancy
• your photos and any documents you give us
• a record of what you agreed to, and when

RFLCS Ltd is a claims management company authorised and regulated by the Financial Conduct Authority (FRN 978092) and registered with the Information Commissioner’s Office (ZA840691). Its registered office is Holly House, 21d Chudleigh Road, Alphington, Exeter, EX2 8TS.

RFLCS Ltd uses your information to assess your claim and introduce you to one solicitor at a time from its panel, listed at homedisrepairclaims.co.uk/our-partners. If that solicitor can’t help, RFLCS Ltd may introduce you to another firm on the list. RFLCS Ltd is responsible for how it handles your information. Its privacy policy is at homedisrepairclaims.co.uk/privacy-policy.

Updates on your claim. Home Disrepair Claims will contact you directly about your claim, for example to tell you which solicitor will call you. RFLCS Ltd also tells us how your claim is progressing, such as which solicitor has it, whether they have taken it on, and whether you have signed with them. We use this to manage our arrangement with RFLCS Ltd.

Our legal basis. We share your information with RFLCS Ltd because you have asked us to and given your consent. You can withdraw your consent at any time by contacting us or emailing info@claimsimple.co.uk. If your details have already been passed on, we will tell RFLCS Ltd. You can also contact RFLCS Ltd directly at info@rflcs.co.uk.

Payment. We may receive a payment from RFLCS Ltd for introducing your claim. You don’t pay us anything for this, and it doesn’t change what the solicitor charges you.

Transfers outside the UK

Our providers may process information outside the UK. Where that happens, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement.

How long we keep it

If you haven’t reported your repair yet, we keep your details for 12 months from when we last contacted you, unless you ask us to delete them sooner. [To confirm before launch: retention for introductions and consents, and for complaints.]

Your rights

You can ask for a copy of your information, and ask us to correct it, delete it, restrict or stop using it, or move it to another organisation. Contact us and we’ll normally reply within one month.

Complaints

If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We’ll post any changes on this page and update the date at the top.