Independent · not part of North Devon Homes
North Devon Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to North Devon Homes: the repairs phone numbers and emergency line, reporting a repair online, and how long North Devon Homes has to fix it. North Devon Homes’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: ndh-ltd.co.uk
Has North Devon Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North Devon Homes’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, North Devon Homes’s emergency line is here.
How to report
Reporting a repair to North Devon Homes
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If North Devon Homes misses its own target, complain. You may also be able to claim.
- Emailcustomercare@ndh-ltd.co.uk
- Damp and mould formA separate online form for reporting damp or mould, with a photo upload: ndh-ltd.co.uk/form/report_a_damp_or_mould.
- Sheltered housingIn sheltered accommodation you can also tell the Independent Living Officer, if there is one.
Emergency repairs
When to call North Devon Homes straight away
Phone North Devon Homes straight away if anything puts someone in danger or leaves your home unsafe. For emergency repairs outside office hours. The number is in North Devon Homes’s repair contacts.
- 01Gas leak
- 02No water, or a burst pipe that is out of control
- 03Total power failure, or an unsafe socket or electrical fitting
- 04Fire or sudden serious damage
- 05Severe roof leak, or a leak running onto electrics
- 06Blocked toilet or drain with sewage overflowing
- 07Broken lock on the only door into your home
- 08No heating between 1 October and 1 April
What counts as an emergency, from ndh-ltd.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell North Devon Homes.
Timescales
How long North Devon Homes has to fix it
North Devon Homes’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | North Devon Homes’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 or 24 hoursSevere leaks or an immediate danger to people or property. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working daysFor example no hot water, or the only shower or bath not working. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working daysFor example dripping taps or internal doors that don’t close. | No fixed legal limit unless it’s a hazard |
| Minor works | 90 calendar daysBigger jobs needing specialist materials, equipment or more time. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | If you report damp or mould, North Devon Homes will survey your home to find the root cause and give you a tailored action plan. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from ndh-ltd.co.uk and North Devon Homes’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past North Devon Homes’s own target. You could claim compensation.
Start your claimYour options
If North Devon Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North Devon Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to North Devon Homes
This can get North Devon Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order North Devon Homes to put things right.
How to complain to North Devon HomesYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to North Devon Homes
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to North Devon Homes
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order North Devon Homes to put things right.
North Devon Homes’s record
How North Devon Homes performs on repairs
Aug 2024: The regulator found North Devon Homes is delivering the consumer standards, with a timely in-house repairs service, good knowledge of its homes’ condition and real chances for tenants to shape services.
of North Devon Homes tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about North Devon Homes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 14 August 2024; North Devon Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
North Devon Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
North Devon Homes repairs: questions
What is North Devon Homes’s repairs number?
01271 312500 (Repairs line) or 0800 917 0619 (Out of hours) or 01271 312522 (Out of hours). Customer Care Team. Monday to Friday, 8.30am to 5pm.
What is North Devon Homes’s emergency or out of hours repairs number?
0800 917 0619 (Out of hours · emergencies). For emergency repairs outside office hours.
Can I report a repair to North Devon Homes online?
Yes, at ndh-ltd.co.uk/report-a-repair. Online form for reporting non-emergency repairs. Phone for emergencies.
How long does North Devon Homes have to fix a repair?
Its own targets run from 4 or 24 hours (emergency) to 90 calendar days (minor works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for North Devon Homes tenants?
Since 27 October 2025, North Devon Homes must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. North Devon Homes’s own damp and mould commitment: If you report damp or mould, North Devon Homes will survey your home to find the root cause and give you a tailored action plan.
How do I complain about a repair to North Devon Homes?
Complain to North Devon Homes first, online, by email (feedback@ndh-ltd.co.uk) or by phone on 01271 313361. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from North Devon Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with North Devon Homes for you. It’s free to check.
Start your claimIs Report Repair part of North Devon Homes?
No. Report Repair is independent and not part of North Devon Homes or any council or housing association. We show North Devon Homes’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What North Devon Homes has to fix, by problem
Not North Devon Homes?
Other landlords in the South of England
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Norwich City Council repairsCouncil
- Ocean Housing repairsHousing association
- Orwell Housing repairsHousing association
- Oxford City Council repairsCouncil
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to North Devon Homes and still waiting?
About 2 minutes. No documents. Free to check.