Independent · not part of Ocean Housing
Ocean Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Ocean Housing: the repairs phone number and emergency line, reporting a repair online, and how long Ocean Housing has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: oceanhousing.com
Has Ocean Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Ocean Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Ocean Housing’s emergency line is here.
How to report
Reporting a repair to Ocean Housing
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Ocean Housing misses its own target, complain. You may also be able to claim.
- TextText 07520 632741 with your name, address and the repair.
- Live chatReport a repair through the live chat on the Ocean Housing website.
- EmailGeneral enquiries can be emailed to help@oceanhousing.com.
Emergency repairs
When to call Ocean Housing straight away
Phone Ocean Housing straight away if anything puts someone in danger or leaves your home unsafe. Call for emergency repairs. Office hours are 8.30am to 5pm. The number is in Ocean Housing’s repair contacts.
- 01No electricity or water at all
- 02Unsafe socket, light or electrical fitting
- 03Loss of gas supply
- 04Blocked flue to an open fire or boiler
- 05No heating or hot water between 1 November and 30 April
- 06Blocked or leaking toilet or soil pipe when there is only one toilet
- 07Leak from a water or heating pipe or tank that can’t be contained
- 08Severe damp and mould that is an immediate risk to health
What counts as an emergency, from oceanhousing.com.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Ocean Housing.
Timescales
How long Ocean Housing has to fix it
Ocean Housing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Ocean Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 24 hours, then a return visit to finish the repair. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Standard | 20 working daysYou’ll be offered an appointment if access is needed. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Severe damp and mould that is an immediate risk to health is treated as an emergency repair, with the job made safe within 24 hours. The repairs policy is written to cover Awaab’s Law. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from oceanhousing.com, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Ocean Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Ocean Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Ocean Housing
This can get Ocean Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Ocean Housing to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Ocean Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Ocean Housing
Acknowledged within 5 working days, with a written reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days, handled by someone not involved at stage 1.
- Then
Housing Ombudsman
Independent. It can order Ocean Housing to put things right.
Ocean Housing’s record
How Ocean Housing performs on repairs
of Ocean Housing tenants were satisfied with the repairs service in 2024/25.
Sources: Ocean Housing tenant satisfaction measures 2024/25.
Contacts
Ocean Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Ocean Housing repairs: questions
What is Ocean Housing’s repairs number?
01726 874450. Call for emergency repairs. Office hours are 8.30am to 5pm.
What is Ocean Housing’s emergency or out of hours repairs number?
01726 874450 (Repairs and emergencies). Call for emergency repairs. Office hours are 8.30am to 5pm.
Can I report a repair to Ocean Housing online?
Yes, at oceanhousing.com/reportarepair. Report non-emergency repairs through your MyOcean account, or with the form for people without an account.
How long does Ocean Housing have to fix a repair?
Its own targets run from 24 hours (emergency) to 20 working days (standard). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Ocean Housing tenants?
Since 27 October 2025, Ocean Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Ocean Housing’s own damp and mould commitment: Severe damp and mould that is an immediate risk to health is treated as an emergency repair, with the job made safe within 24 hours. The repairs policy is written to cover Awaab’s Law.
How do I complain about a repair to Ocean Housing?
Complain to Ocean Housing first, online, by email (help@oceanhousing.com) or by phone on 01726 874450. Acknowledged within 5 working days, with a written reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Ocean Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Ocean Housing for you. It’s free to check.
Start your claimIs Report Repair part of Ocean Housing?
No. Report Repair is independent and not part of Ocean Housing or any council or housing association. We show Ocean Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Ocean Housing has to fix, by problem
Not Ocean Housing?
Other landlords in the South of England
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Orwell Housing repairsHousing association
- Oxford City Council repairsCouncil
- Plymouth Community Homes repairsHousing association
- Portsmouth City Council repairsCouncil
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Ocean Housing and still waiting?
About 2 minutes. No documents. Free to check.