Independent · not part of Plymouth Community Homes
Plymouth Community Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Plymouth Community Homes: the repairs phone number and emergency line, reporting a repair online, and how long Plymouth Community Homes has to fix it. Plymouth Community Homes’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: plymouthcommunityhomes.co.uk
Has Plymouth Community Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Plymouth Community Homes’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Plymouth Community Homes’s emergency line is here.
How to report
Reporting a repair to Plymouth Community Homes
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Plymouth Community Homes misses its own target, complain. You may also be able to claim.
- Online contact formhttps://www.plymouthcommunityhomes.co.uk/contact/
- In writing or in personPlymouth Community Homes, Plumer House, Tailyour Road, Plymouth PL6 5DH
- Pembroke Street estate residentsYou can also report repairs direct to Pembroke Street Estate Management Board, which has an office on site.
Emergency repairs
When to call Plymouth Community Homes straight away
Phone Plymouth Community Homes straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours a day, 365 days a year for emergencies, and for reporting other repairs. The number is in Plymouth Community Homes’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Plymouth Community Homes.
Timescales
How long Plymouth Community Homes has to fix it
Plymouth Community Homes’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Plymouth Community Homes’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 24 hours until a full repair can be arranged. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Planned | 60 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Investigate reports of damp and mould within 10 working days and send a written summary within 3 days of the investigation; dangerous damp and mould made safe within 24 hours, with follow-up works completed within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from plymouthcommunityhomes.co.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Plymouth Community Homes’s own target. You could claim compensation.
Start your claimYour options
If Plymouth Community Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Plymouth Community Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Plymouth Community Homes
This can get Plymouth Community Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Plymouth Community Homes to put things right. In its recent decisions about Plymouth Community Homes, it ordered between £1,450 and £2,408 in compensation.
How to complain to Plymouth Community HomesYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Plymouth Community Homes
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Plymouth Community Homes
Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that (up to 10 more working days if they explain why).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that (up to 20 more working days if they explain why).
- Then
Housing Ombudsman
Independent. It can order Plymouth Community Homes to put things right.
Plymouth Community Homes’s record
How Plymouth Community Homes performs on repairs
Jul 2025: The regulator found some weaknesses, including a repairs service that was not yet meeting its target timescales, limited oversight of homes run by its tenant management organisation, and gaps in what it knows about tenants’ needs.
of Plymouth Community Homes tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Plymouth Community Homes in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Plymouth Community Homes
- How it handled concerns about the patio repairs.Service failure
- How it handled reports of issues with the drains in the previous property.Severe maladministration
£2,408 ordered - How it handled reports of a leak.Maladministration
£1,450 ordered
Sources: Regulator of Social Housing judgement, 30 July 2025; Plymouth Community Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Plymouth Community Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Plymouth Community Homes repairs: questions
What is Plymouth Community Homes’s repairs number?
0808 230 6500. Open 24 hours a day, 365 days a year for emergencies, and for reporting other repairs.
What is Plymouth Community Homes’s emergency or out of hours repairs number?
0808 230 6500 (Repairs line). Open 24 hours a day, 365 days a year for emergencies, and for reporting other repairs.
Can I report a repair to Plymouth Community Homes online?
Yes, at mypch.plymouthcommunityhomes.co.uk. Report a repair through your MyPCH account. Phone for emergencies.
How long does Plymouth Community Homes have to fix a repair?
Its own targets run from 24 hours (emergency) to 60 working days (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Plymouth Community Homes tenants?
Since 27 October 2025, Plymouth Community Homes must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Plymouth Community Homes’s own damp and mould commitment: Investigate reports of damp and mould within 10 working days and send a written summary within 3 days of the investigation; dangerous damp and mould made safe within 24 hours, with follow-up works completed within 12 weeks.
How do I complain about a repair to Plymouth Community Homes?
Complain to Plymouth Community Homes first, online or by phone on 0808 230 6500. Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that (up to 10 more working days if they explain why). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Plymouth Community Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Plymouth Community Homes for you. It’s free to check.
Start your claimIs Report Repair part of Plymouth Community Homes?
No. Report Repair is independent and not part of Plymouth Community Homes or any council or housing association. We show Plymouth Community Homes’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Plymouth Community Homes has to fix, by problem
Not Plymouth Community Homes?
Other landlords in the South of England
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Portsmouth City Council repairsCouncil
- Raven Housing Trust repairsHousing association
- Reading Borough Council repairsCouncil
- Red Kite Community Housing repairsHousing association
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Plymouth Community Homes and still waiting?
About 2 minutes. No documents. Free to check.