Independent · not part of Plymouth Community Homes
Plymouth Community Homes complaints, compensation and disrepair claims
Your options if Plymouth Community Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Plymouth Community Homes repairs
LandlordPlymouth Community Homes
Has Plymouth Community Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Plymouth Community Homes’s repair contactsFree to check · About 2 minutes
You can complain to Plymouth Community Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Plymouth Community Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Plymouth Community Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Plymouth Community Homes
This can get Plymouth Community Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Plymouth Community Homes to put things right. In its recent decisions about Plymouth Community Homes, it ordered between £1,450 and £2,408 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Plymouth Community Homes’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Plymouth Community Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Plymouth Community Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Plymouth Community Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Plymouth Community Homes
Plymouth Community Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Plymouth Community Homes
Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that (up to 10 more working days if they explain why).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that (up to 20 more working days if they explain why).
- Then
Housing Ombudsman
Independent. It can order Plymouth Community Homes to put things right.
Complain onlineplymouthcommunityhomes.co.uk
By phone0808 230 6500
From plymouthcommunityhomes.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimPlymouth Community Homes’s record
What the regulator and Ombudsman found
Jul 2025: The regulator found some weaknesses, including a repairs service that was not yet meeting its target timescales, limited oversight of homes run by its tenant management organisation, and gaps in what it knows about tenants’ needs.
of Plymouth Community Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Plymouth Community Homes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 July 2025; Plymouth Community Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Plymouth Community Homes
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Plymouth Community Homes at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled concerns about the patio repairs. Read the decisionService failure
- How it handled reports of issues with the drains in the previous property. Read the decisionSevere maladministration
£2,408 ordered - How it handled reports of a leak. Read the decisionMaladministration
£1,450 ordered
Source: Housing Ombudsman decisions.
Has Plymouth Community Homes let you down too? You could claim compensation.
Start your claimQuestions
Plymouth Community Homes complaints and claims: questions
How do I complain to Plymouth Community Homes about repairs?
Online: plymouthcommunityhomes.co.uk. By phone: 0808 230 6500. Say what the problem is, when you reported it, and what you want done.
How long does Plymouth Community Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days of that (up to 10 more working days if they explain why). Stage 2: acknowledged within 5 working days, with a reply within 20 working days of that (up to 20 more working days if they explain why).
Can I claim compensation from Plymouth Community Homes for damp and mould?
You could, if you reported it and Plymouth Community Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with Plymouth Community Homes for you.
Start your claimHas the Housing Ombudsman found Plymouth Community Homes at fault?
In 2024/25 the Ombudsman found maladministration in 100% of its findings about Plymouth Community Homes. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Plymouth Community Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Plymouth Community Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Plymouth Community Homes?
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Still waiting for Plymouth Community Homes to fix it?
About 2 minutes. No documents. Free to check.