Independent · not part of Raven Housing Trust
Raven Housing Trust complaints, compensation and disrepair claims
Your options if Raven Housing Trust hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Raven Housing Trust repairs
LandlordRaven Housing Trust
Has Raven Housing Trust been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Raven’s repair contactsFree to check · About 2 minutes
You can complain to Raven Housing Trust, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Raven Housing Trust hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Raven for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Raven
This can get Raven to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Raven to put things right. In its recent decisions about Raven, it ordered £500 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Raven’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Raven Housing Trust
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Raven Housing Trust asking for the repairs and compensation. Under the court rules for housing conditions claims, Raven should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Raven Housing Trust
Raven Housing Trust has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Raven
Acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
Reviewed by a different manager: acknowledged within 5 working days and answered within 20 working days. Ask within 4 weeks of the stage 1 reply.
- Then
Housing Ombudsman
Independent. It can order Raven to put things right.
Complaints pageravenht.org.uk
By phone0300 123 3399
From ravenht.org.uk, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimRaven’s record
What the regulator and Ombudsman found
Apr 2025: The regulator found Raven knows the condition of its homes, runs an effective and timely repairs service, works to prevent damp and mould, and responds promptly to complaints.
of Raven tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Raven in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 April 2025; Raven tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Raven
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Raven Housing Trust at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs to address damp and mould, and for a blocked toilet. Read the decisionMaladministration
- How it handled reports of damp and mould at the property. Read the decisionMaladministration
£500 ordered
Source: Housing Ombudsman decisions.
Has Raven let you down too? You could claim compensation.
Start your claimQuestions
Raven Housing Trust complaints and claims: questions
How do I complain to Raven Housing Trust about repairs?
Through its complaints page: ravenht.org.uk. By phone: 0300 123 3399. Say what the problem is, when you reported it, and what you want done.
How long does Raven Housing Trust have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days. Stage 2: reviewed by a different manager: acknowledged within 5 working days and answered within 20 working days. Ask within 4 weeks of the stage 1 reply.
Can I claim compensation from Raven Housing Trust for damp and mould?
You could, if you reported it and Raven didn’t fix it in a reasonable time. A law firm on our panel can take it up with Raven for you.
Start your claimHas the Housing Ombudsman found Raven Housing Trust at fault?
In 2024/25 the Ombudsman found maladministration in 42% of its findings about Raven. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Raven Housing Trust: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Raven on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Raven?
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Still waiting for Raven Housing Trust to fix it?
About 2 minutes. No documents. Free to check.