Independent · not part of Red Kite Community Housing
Red Kite Community Housing complaints, compensation and disrepair claims
Your options if Red Kite Community Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Red Kite Community Housing repairs
LandlordRed Kite Community Housing
Has Red Kite Community Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Red Kite’s repair contactsFree to check · About 2 minutes
You can complain to Red Kite Community Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Red Kite Community Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Red Kite for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Red Kite
This can get Red Kite to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Red Kite to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Red Kite’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Red Kite Community Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Red Kite Community Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Red Kite should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Red Kite Community Housing
Red Kite Community Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Red Kite
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Appeal within 20 working days of the stage 1 reply; acknowledged within 5 working days, with a reply aimed for within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Red Kite to put things right.
Complain onlineredkitehousing.org.uk
By emailfeedback@redkitehousing.org.uk
From redkitehousing.org.uk, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimRed Kite’s record
What the regulator and Ombudsman found
of Red Kite tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Red Kite in 2024/25 were maladministration.
Sources: Red Kite tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Red Kite
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Red Kite Community Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled roof leaks and repairs to damage caused by them. Read the decisionMaladministration
- How it handled reports of subsidence. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Red Kite let you down too? You could claim compensation.
Start your claimQuestions
Red Kite Community Housing complaints and claims: questions
How do I complain to Red Kite Community Housing about repairs?
Online: redkitehousing.org.uk. By email: feedback@redkitehousing.org.uk. Say what the problem is, when you reported it, and what you want done.
How long does Red Kite Community Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days of that. Stage 2: appeal within 20 working days of the stage 1 reply; acknowledged within 5 working days, with a reply aimed for within 20 working days of that.
Can I claim compensation from Red Kite Community Housing for damp and mould?
You could, if you reported it and Red Kite didn’t fix it in a reasonable time. A law firm on our panel can take it up with Red Kite for you.
Start your claimHas the Housing Ombudsman found Red Kite Community Housing at fault?
In 2024/25 the Ombudsman found maladministration in 77% of its findings about Red Kite. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Red Kite Community Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Red Kite on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Red Kite?
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Still waiting for Red Kite Community Housing to fix it?
About 2 minutes. No documents. Free to check.