Independent · not part of Saffron Housing
Saffron Housing complaints, compensation and disrepair claims
Your options if Saffron Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Saffron Housing repairs
LandlordSaffron Housing
Has Saffron Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Saffron’s repair contactsFree to check · About 2 minutes
You can complain to Saffron Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Saffron Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Saffron for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Saffron
This can get Saffron to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Saffron to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Saffron’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Saffron Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Saffron Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Saffron should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Saffron Housing
Saffron Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Saffron
The Complaints and Feedback team aims to investigate and reply within 10 working days.
- Stage 2
Ask for a review
A manager not involved before reviews it, aiming to reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Saffron to put things right.
Complain onlinesaffronhousing.co.uk
By phone01508 532000
From saffronhousing.co.uk, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSaffron’s record
What the regulator and Ombudsman found
Nov 2025: The regulator found Saffron is delivering the consumer standards, including an effective and timely repairs service and an accurate record of the condition of its homes.
of Saffron tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Saffron in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 12 November 2025; Saffron tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Saffron Housing complaints and claims: questions
How do I complain to Saffron Housing about repairs?
Online: saffronhousing.co.uk. By phone: 01508 532000. Say what the problem is, when you reported it, and what you want done.
How long does Saffron Housing have to reply to a complaint?
Stage 1: the Complaints and Feedback team aims to investigate and reply within 10 working days. Stage 2: a manager not involved before reviews it, aiming to reply within 20 working days.
Can I claim compensation from Saffron Housing for damp and mould?
You could, if you reported it and Saffron didn’t fix it in a reasonable time. A law firm on our panel can take it up with Saffron for you.
Start your claimHas the Housing Ombudsman found Saffron Housing at fault?
In 2024/25 the Ombudsman found maladministration in 65% of its findings about Saffron.
Why use Report Repair?
A law firm on our panel takes your claim up with Saffron Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Saffron on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Saffron?
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Still waiting for Saffron Housing to fix it?
About 2 minutes. No documents. Free to check.