Independent · not part of Slough Borough Council
Slough Borough Council complaints, compensation and disrepair claims
Your options if Slough Borough Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Slough Borough Council repairs
LandlordSlough Borough Council
Has Slough Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Slough’s repair contactsFree to check · About 2 minutes
You can complain to Slough Borough Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Slough Borough Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Slough for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Slough’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Slough Borough Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Slough Borough Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Slough Borough Council
Slough Borough Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Handled by the service team concerned, with a full written response within 10 working days of acknowledgement.
- Stage 2
Ask for a review
Investigated by a senior member of staff, with a response within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlineslough.gov.uk
By phone01753 475111
From slough.gov.uk, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSlough’s record
What the regulator and Ombudsman found
Jun 2025: The regulator found serious failings in how the council manages tenancies, involves and informs tenants, and handles complaints, plus overdue electrical safety certificates and fire risk actions, though its repairs service was judged effective.
of Slough tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Slough in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 June 2025; Slough tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Slough Borough Council complaints and claims: questions
How do I complain to Slough Borough Council about repairs?
Online: slough.gov.uk. By phone: 01753 475111. Say what the problem is, when you reported it, and what you want done.
How long does Slough Borough Council have to reply to a complaint?
Stage 1: handled by the service team concerned, with a full written response within 10 working days of acknowledgement. Stage 2: investigated by a senior member of staff, with a response within 20 working days.
Can I claim compensation from Slough Borough Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Slough for you.
Start your claimHas the Housing Ombudsman found Slough Borough Council at fault?
In 2024/25 the Ombudsman found maladministration in 83% of its findings about Slough.
Why use Report Repair?
A law firm on our panel takes your claim up with Slough Borough Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Slough?
Other landlords in the South of England
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- Soha Housing complaints and claimsHousing association
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Still waiting for Slough Borough Council to fix it?
About 2 minutes. No documents. Free to check.