Independent · not part of Slough Borough Council
Slough Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Slough Borough Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: slough.gov.uk
Has Slough Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Slough’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Slough’s emergency line is here.
How to report
Reporting a repair to Slough Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Slough misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Slough straight away
Phone Slough straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 8am to 8pm and Saturday 8:30am to 12 noon. Emergency call-out on the same number outside these hours, all year. The number is in Slough’s repair contacts.
- 01A large leak or flood you can’t contain
- 02Dangerous electrical faults
- 03Broken external doors or windows
- 04Structural collapse
- 05Gas leaks
What counts as an emergency, from slough.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Slough.
Timescales
How long Slough Borough Council has to fix it
Slough’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Slough’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 2 hoursAttend to make safe, aiming to finish the repair within 24 hours or the next working day. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 3 working days | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Under Awaab’s Law it investigates and makes safe emergency hazards within 24 hours, and investigates damp and mould within 10 working days, with a written summary within 3 working days and safety work within 5 working days of the investigation. If it can’t fix a hazard in time it must offer suitable alternative accommodation. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from slough.gov.uk and Slough’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Slough’s own target. You could claim compensation.
Start your claimYour options
If Slough Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Slough for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to SloughYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Handled by the service team concerned, with a full written response within 10 working days of acknowledgement.
- Stage 2
Ask for a review
Investigated by a senior member of staff, with a response within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Slough’s record
How Slough Borough Council performs on repairs
Jun 2025: The regulator found serious failings in how the council manages tenancies, involves and informs tenants, and handles complaints, plus overdue electrical safety certificates and fire risk actions, though its repairs service was judged effective.
of Slough tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Slough in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 June 2025; Slough tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Slough Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Slough Borough Council repairs: questions
What is Slough Borough Council’s repairs number?
0800 915 1215. Monday to Friday 8am to 8pm and Saturday 8:30am to 12 noon. Emergency call-out on the same number outside these hours, all year.
What is Slough Borough Council’s emergency or out of hours repairs number?
0800 915 1215 (Repairs line). Monday to Friday 8am to 8pm and Saturday 8:30am to 12 noon. Emergency call-out on the same number outside these hours, all year.
Can I report a repair to Slough Borough Council online?
Yes, at slough.gov.uk repair form. The council’s preferred way to report a repair. Phone for emergencies.
How long does Slough Borough Council have to fix a repair?
Its own targets run from 2 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Slough Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Slough’s own damp and mould commitment: Under Awaab’s Law it investigates and makes safe emergency hazards within 24 hours, and investigates damp and mould within 10 working days, with a written summary within 3 working days and safety work within 5 working days of the investigation. If it can’t fix a hazard in time it must offer suitable alternative accommodation.
How do I complain about a repair to Slough Borough Council?
Complain to the council first, online or by phone on 01753 475111. Handled by the service team concerned, with a full written response within 10 working days of acknowledgement. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Slough Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Slough Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Slough Borough Council?
No. Report Repair is independent and not part of Slough Borough Council or any council or housing association. We show Slough’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Slough?
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Reported a repair to Slough Borough Council and still waiting?
About 2 minutes. No documents. Free to check.