Independent · not part of South Cambridgeshire District Council
South Cambridgeshire District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to South Cambridgeshire District Council: the repairs phone number, reporting a repair online, and how long the council has to fix it.
Other names: South Cambs District Council, South Cambs
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: scambs.gov.uk
Has South Cambridgeshire District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet South Cambridgeshire’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, South Cambridgeshire’s repair line is here.
How to report
Reporting a repair to South Cambridgeshire District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If South Cambridgeshire misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call South Cambridgeshire straight away
Phone South Cambridgeshire straight away if anything puts someone in danger or leaves your home unsafe. The number is in South Cambridgeshire’s repair contacts.
- 01No electricity or no water supply at all
- 02A water leak you can’t control, or a leaking water main
- 03Your only toilet is blocked, leaking or won’t flush
- 04Ground-floor windows, doors or locks that won’t secure
What counts as an emergency, from scambs.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell South Cambridgeshire.
Timescales
How long South Cambridgeshire District Council has to fix it
South Cambridgeshire’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | South Cambridgeshire’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursAttended within 4 hours to make safe; any follow-up work done within 2 days. | Emergency hazards: investigate and make safe within 24 hours |
| Non-urgent | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | The council says it will check your home has enough ventilation, survey it and repair leaks or other causes of damp and mould. Report problems on 0800 085 1313. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from scambs.gov.uk and South Cambridgeshire’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If South Cambridgeshire District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with South Cambridgeshire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 3 to 5 working days, with a full written reply within 10 working days of that.
- Stage 2
Ask for a review
A senior or independent manager reviews it and sends a full written reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
South Cambridgeshire’s record
How South Cambridgeshire District Council performs on repairs
of South Cambridgeshire tenants were satisfied with the repairs service in 2024/25.
Sources: South Cambridgeshire tenant satisfaction measures 2024/25.
Contacts
South Cambridgeshire District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
South Cambridgeshire District Council repairs: questions
What is South Cambridgeshire District Council’s repairs number?
0800 085 1313. For all repairs. Emergencies must be reported by phone on this number.
Can I report a repair to South Cambridgeshire District Council online?
Yes, at scambs.activehousing.co.uk. Non-emergency repairs: enter your postcode to find your home and report the repair, with photos if you like.
How long does South Cambridgeshire District Council have to fix a repair?
Its own targets run from 4 hours (emergency) to 20 working days (non-urgent). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for South Cambridgeshire District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. South Cambridgeshire’s own damp and mould commitment: The council says it will check your home has enough ventilation, survey it and repair leaks or other causes of damp and mould. Report problems on 0800 085 1313.
How do I complain about a repair to South Cambridgeshire District Council?
Complain to the council first, online, by email (Housing.Complaints@scambs.gov.uk) or by phone on 01954 713000. Acknowledged within 3 to 5 working days, with a full written reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from South Cambridgeshire District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with South Cambridgeshire District Council for you. It’s free to check.
Start your claimIs Report Repair part of South Cambridgeshire District Council?
No. Report Repair is independent and not part of South Cambridgeshire District Council or any council or housing association. We show South Cambridgeshire’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not South Cambridgeshire?
Other landlords in the South of England
- Brighton & Hove City Council repairsCouncil
- Bristol City Council repairsCouncil
- Norwich City Council repairsCouncil
- Portsmouth City Council repairsCouncil
- Southampton City Council repairsCouncil
- Southend-on-Sea City Council repairsCouncil
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to South Cambridgeshire District Council and still waiting?
About 2 minutes. No documents. Free to check.