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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of South Cambridgeshire District Council

Environmental Health in South Cambridgeshire: reporting a housing problem

Who South Cambridgeshire District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: scambs.gov.uk

Get the right helpSouth Cambridgeshire

Who is your landlord?

South Cambridgeshire District CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Health and Environmental Services team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in South Cambridgeshire helps

South Cambridgeshire District Council deals with poor conditions in rented homes through its Health and Environmental Services team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

South Cambridgeshire District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From scambs.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Health and Environmental Services team

  1. 01Tell your landlord first. South Cambridgeshire District Council says: contact your landlord about the repairs first. If they refuse to act, contact the council.
  2. 02If it isn’t fixed, contact the council. The Health and Environmental Services team’s details are below.
Contact South Cambridgeshire District CouncilPrivate tenants
OnlinePrivate tenants page (landlord first, then the council)scambs.gov.uk
Keep a note of the date you contact the council, and any reference.

An officer will inspect the problem and let your landlord know.

From scambs.gov.uk/housing/housing-advice/housing-in-poor-cond…, checked 12 October 2026.

Council tenants

If you rent from South Cambridgeshire District Council

South Cambridgeshire District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0800 085 1313, or online. South Cambridgeshire repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 3 to 5 working days, with a full written reply within 10 working days of that.

  3. Then

    Housing Ombudsman

    Free, once South Cambridgeshire District Council’s complaints process is finished.

Happy with repairs79%

of South Cambridgeshire District Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; scambs.gov.uk; tenant satisfaction measures 2024/25.

Reported it to South Cambridgeshire District Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in South Cambridgeshire

South Cambridgeshire District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in South Cambridgeshire

30 housing associations own 6,703 social homes in South Cambridgeshire. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in South Cambridgeshire on 31 March 2025.

Housing associations in the South of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in South Cambridgeshire

In South Cambridgeshire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in South Cambridgeshire: questions

How do I report a housing problem to environmental health in South Cambridgeshire?

Use private tenants page (landlord first, then the council) at scambs.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report South Cambridgeshire District Council to environmental health?

No. South Cambridgeshire District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0800 085 1313, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in South Cambridgeshire contact environmental health?

South Cambridgeshire District Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in South Cambridgeshire?

Yes. South Cambridgeshire District Council says: contact your landlord about the repairs first. If they refuse to act, contact the council.

Which housing associations own homes in South Cambridgeshire?

30 housing associations own 6,703 social homes in South Cambridgeshire, according to the Regulator of Social Housing (March 2025). The largest are bpha (1,287), Metropolitan Thames Valley Housing (1,038), Cambridge Housing Society (864), Clarion Housing (731) and The Papworth Trust (436).

Is Report Repair part of South Cambridgeshire District Council?

No. Report Repair is independent and not part of South Cambridgeshire District Council. The contact details here are from South Cambridgeshire District Council’s own website.

Not in South Cambridgeshire?

Environmental Health in the South of England

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