Independent · not part of Hundred Houses Society
Hundred Houses Society repairs: how to report a repair, phone numbers and timescales
How to report a repair to Hundred Houses Society: the repairs phone number and emergency line, reporting a repair online, and how long Hundred Houses has to fix it. Hundred Houses’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: hhs.org.uk
Has Hundred Houses Society been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Hundred Houses’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Hundred Houses’s emergency line is here.
How to report
Reporting a repair to Hundred Houses Society
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Hundred Houses misses its own target, complain. You may also be able to claim.
- Emailinfo@hhs.org.uk (photos of the repair help the contractor)
- Gas leaksCall the National Gas Emergency number on 0800 111 999 straight away.
Emergency repairs
When to call Hundred Houses straight away
Phone Hundred Houses straight away if anything puts someone in danger or leaves your home unsafe. Main number. Out of hours, call the same number and press 1 for the emergency service. The number is in Hundred Houses’s repair contacts.
- 01Anything that threatens your health, safety or security
- 02Flooding
- 03Total loss of electricity
- 04Total loss of water
- 05Gas leaks or suspected carbon monoxide
What counts as an emergency, from hhs.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Hundred Houses.
Timescales
How long Hundred Houses Society has to fix it
Hundred Houses’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Hundred Houses’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 4 hours, with the job completed within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working daysRepairs needed quickly to stop further damage, such as a blocked waste pipe or a window that can’t be secured. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Follows Awaab’s Law with a zero-tolerance approach: emergency hazards investigated and made safe within 24 hours, and a surveyor visit to look into significant hazards within 10 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from hhs.org.uk and Hundred Houses’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Hundred Houses’s own target. You could claim compensation.
Start your claimYour options
If Hundred Houses Society doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Hundred Houses for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Hundred Houses
This can get Hundred Houses to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Hundred Houses to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Hundred Houses
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Hundred Houses
Acknowledged within 5 working days, with a reply within 10 working days of the complaint being logged.
- Stage 2
Ask for a review
Reviewed by a senior manager not previously involved, acknowledged within 5 working days, with a reply within 20 working days of being logged.
- Then
Housing Ombudsman
Independent. It can order Hundred Houses to put things right.
Hundred Houses’s record
How Hundred Houses Society performs on repairs
of Hundred Houses tenants were satisfied with the repairs service in 2024/25.
Sources: Hundred Houses tenant satisfaction measures 2024/25.
Contacts
Hundred Houses Society’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Hundred Houses Society repairs: questions
What is Hundred Houses Society’s repairs number?
0300 303 5770. Main number. Out of hours, call the same number and press 1 for the emergency service.
What is Hundred Houses Society’s emergency or out of hours repairs number?
0300 303 5770 (Repairs line). Main number. Out of hours, call the same number and press 1 for the emergency service.
Can I report a repair to Hundred Houses Society online?
Yes, at hhs.org.uk/your-home/report-a-repair. Request a repair form for non-urgent repairs. No account needed.
How long does Hundred Houses Society have to fix a repair?
Its own targets run from 24 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Hundred Houses Society tenants?
Since 27 October 2025, Hundred Houses must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Hundred Houses’s own damp and mould commitment: Follows Awaab’s Law with a zero-tolerance approach: emergency hazards investigated and made safe within 24 hours, and a surveyor visit to look into significant hazards within 10 working days.
How do I complain about a repair to Hundred Houses Society?
Complain to Hundred Houses first, online, by email (info@hhs.org.uk) or by phone on 0300 303 5770. Acknowledged within 5 working days, with a reply within 10 working days of the complaint being logged. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Hundred Houses Society?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Hundred Houses Society for you. It’s free to check.
Start your claimIs Report Repair part of Hundred Houses Society?
No. Report Repair is independent and not part of Hundred Houses Society or any council or housing association. We show Hundred Houses’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Hundred Houses has to fix, by problem
Not Hundred Houses?
Other landlords in the South of England
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- Clarion Housing repairsHousing association
- Hyde repairsHousing association
- Ipswich Borough Council repairsCouncil
- Lewes District Council repairsCouncil
- Lifestone Homes repairsHousing association
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to Hundred Houses Society and still waiting?
About 2 minutes. No documents. Free to check.