Independent · not part of South Norfolk Council
Environmental Health in South Norfolk: reporting a housing problem
Who South Norfolk Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: southnorfolkandbroadland.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards - South NorfolkFree to check · About 2 minutes
Who it helps
Who Environmental Health in South Norfolk helps
South Norfolk Council deals with poor conditions in rented homes through its Housing Standards - South Norfolk. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
South Norfolk Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From southnorfolkandbroadland.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Housing Standards - South Norfolk
- 01Tell your landlord first. South Norfolk Council says: report the problem to your landlord in writing first; the council cannot investigate until you have.
- 02If it isn’t fixed, contact the council. The Housing Standards - South Norfolk’s details are below.
A template letter to send to your landlord is available to download.
From southnorfolkandbroadland.gov.uk/housing/landlords-and-pri…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in South Norfolk
South Norfolk Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in South Norfolk
22 housing associations own 9,317 social homes in South Norfolk. The largest:
- Saffron Housing repairs5,021 homes
- Bromford Flagship repairs1,217 homes
- Orbit repairs798 homes
- Places for People repairs574 homes
- Clarion Housing repairs373 homes
- Broadland Housing Association repairs338 homes
- Sage Homes repairs261 homes
- Havebury Homes repairs136 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in South Norfolk on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in South Norfolk
In South Norfolk, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in South Norfolk: questions
How do I report a housing problem to environmental health in South Norfolk?
Use private tenants page (email) at southnorfolkandbroadland.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in South Norfolk contact environmental health?
South Norfolk Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in South Norfolk?
Yes. South Norfolk Council says: report the problem to your landlord in writing first; the council cannot investigate until you have.
Which housing associations own homes in South Norfolk?
22 housing associations own 9,317 social homes in South Norfolk, according to the Regulator of Social Housing (March 2025). The largest are Saffron Housing (5,021), Bromford Flagship (1,217), Orbit (798), Places for People (574) and Clarion Housing (373).
Is Report Repair part of South Norfolk Council?
No. Report Repair is independent and not part of South Norfolk Council. The contact details here are from South Norfolk Council’s own website.
Not in South Norfolk?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in South OxfordshireSouth Oxfordshire District Council
- Environmental Health in SouthamptonSouthampton City Council
- Environmental Health in SouthendSouthend-on-Sea City Council
- Environmental Health in SpelthorneSpelthorne Borough Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.