Independent · not part of Spelthorne Borough Council
Environmental Health in Spelthorne: reporting a housing problem
Who Spelthorne Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: spelthorne.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Spelthorne helps
Spelthorne Borough Council deals with poor conditions in rented homes through its housing standards service. It helps private tenants, and Spelthorne Borough Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants need to complain to their housing association's call centre before contacting the council. What to do.
From spelthorne.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Spelthorne Borough Council says: write to your landlord and give them 14 days to respond before contacting the council.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From spelthorne.gov.uk/article/17853/Private-rented-housing-co… and spelthorne.gov.uk/page/1095/housing-defects-complaint-pro…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Spelthorne
Housing association tenants need to complain to their housing association's call centre before contacting the council. Most still start with their housing association’s repairs and complaints process.
Housing associations in Spelthorne
15 housing associations own 6,198 social homes in Spelthorne. The largest:
- A2Dominion repairs5,314 homes
- Metropolitan Thames Valley Housing repairs311 homes
- PA Housing repairs152 homes
- RHP repairs104 homes
- Clarion Housing repairs103 homes
- Transform Housing & Support68 homes
- Peabody repairs59 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Spelthorne on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Spelthorne
In Spelthorne, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Spelthorne: questions
What is the Spelthorne environmental health number for housing problems?
The council’s housing standards service at Spelthorne Borough Council: email eh.residential@spelthorne.gov.uk. You can also use private rented housing complaints page at spelthorne.gov.uk. It helps private tenants, and Spelthorne Borough Council says housing association tenants can use it too.
Can housing association tenants in Spelthorne contact environmental health?
Housing association tenants need to complain to their housing association's call centre before contacting the council.
Do I have to tell my landlord before contacting environmental health in Spelthorne?
Yes. Spelthorne Borough Council says: write to your landlord and give them 14 days to respond before contacting the council.
Which housing associations own homes in Spelthorne?
15 housing associations own 6,198 social homes in Spelthorne, according to the Regulator of Social Housing (March 2025). The largest are A2Dominion (5,314), Metropolitan Thames Valley Housing (311), PA Housing (152), RHP (104) and Clarion Housing (103).
Is Report Repair part of Spelthorne Borough Council?
No. Report Repair is independent and not part of Spelthorne Borough Council. The contact details here are from Spelthorne Borough Council’s own website.
Not in Spelthorne?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in St AlbansSt Albans City and District Council
- Environmental Health in StevenageStevenage Borough Council
- Environmental Health in StroudStroud District Council
- Environmental Health in Surrey HeathSurrey Heath Borough Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.