Independent · not part of Surrey Heath Borough Council
Environmental Health in Surrey Heath: reporting a housing problem
Who Surrey Heath Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: surreyheath.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Surrey Heath helps
Surrey Heath Borough Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Surrey Heath Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From surreyheath.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Surrey Heath Borough Council says: report any maintenance issues to your landlord as soon as possible and keep a record of your requests.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From surreyheath.gov.uk/housing/housing-advice/repairs-rented-…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Surrey Heath
Surrey Heath Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Surrey Heath
22 housing associations own 4,206 social homes in Surrey Heath. The largest:
- Accent Housing repairs2,937 homes
- Metropolitan Thames Valley Housing repairs412 homes
- Vivid repairs257 homes
- A2Dominion repairs195 homes
- Clarion Housing repairs87 homes
- Aster Group repairs77 homes
- Anchor repairs74 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Surrey Heath on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Surrey Heath
In Surrey Heath, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Surrey Heath: questions
What is the Surrey Heath environmental health number for housing problems?
The council’s housing standards service at Surrey Heath Borough Council: email environmental.health@surreyheath.gov.uk. You can also use repairs in rented homes page (email) at surreyheath.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Surrey Heath contact environmental health?
Surrey Heath Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Surrey Heath?
Yes. Surrey Heath Borough Council says: report any maintenance issues to your landlord as soon as possible and keep a record of your requests.
Which housing associations own homes in Surrey Heath?
22 housing associations own 4,206 social homes in Surrey Heath, according to the Regulator of Social Housing (March 2025). The largest are Accent Housing (2,937), Metropolitan Thames Valley Housing (412), Vivid (257), A2Dominion (195) and Clarion Housing (87).
Is Report Repair part of Surrey Heath Borough Council?
No. Report Repair is independent and not part of Surrey Heath Borough Council. The contact details here are from Surrey Heath Borough Council’s own website.
Not in Surrey Heath?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in SwaleSwale Borough Council
- Environmental Health in SwindonSwindon Borough Council
- Environmental Health in TeignbridgeTeignbridge District Council
- Environmental Health in TendringTendring District Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.