Independent · not part of A2Dominion
A2Dominion repairs: how to report a repair, phone numbers and timescales
How to report a repair to A2Dominion: the repairs phone number and emergency line, reporting a repair online, and how long A2Dominion has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: a2dominion.co.uk
Has A2Dominion been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet A2Dominion’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, A2Dominion’s emergency line is here.
How to report
Reporting a repair to A2Dominion
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If A2Dominion misses its own target, complain. You may also be able to claim.
- Live chatLive chat is offered on the A2Dominion website.
- Online contact formhttps://my.a2dominion.co.uk/contact-us-enquiry
Emergency repairs
When to call A2Dominion straight away
Phone A2Dominion straight away if anything puts someone in danger or leaves your home unsafe. Weekdays 8.30am to 5.30pm. Call the same number out of hours for emergencies. The number is in A2Dominion’s repair contacts.
- 01Fire or structural damage
- 02Lift out of service
- 03No running water
- 04Can’t get into or out of the building
- 05No lighting in communal areas, or a complete loss of power
- 06Leaks that can’t be contained, in your home or a shared area
What counts as an emergency, from a2dominion.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell A2Dominion.
Timescales
How long A2Dominion has to fix it
A2Dominion’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | A2Dominion’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Standard | 20 working days | No fixed legal limit unless it’s a hazard |
| Planned or minor | 90 working daysWork started within 90 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Investigates damp and mould within 10 working days and sends a written summary within 3 working days of the visit. Safety repairs are done within 5 working days of the investigation (or started within 12 weeks), and severe cases are made safe within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from a2dominion.co.uk and A2Dominion’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If A2Dominion doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with A2Dominion for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to A2Dominion
This can get A2Dominion to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order A2Dominion to put things right. In its recent decisions about A2Dominion, it ordered between £2,440 and £4,800 in compensation.
How to complain to A2DominionYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to A2Dominion
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to A2Dominion
Acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order A2Dominion to put things right.
A2Dominion’s record
How A2Dominion performs on repairs
of A2Dominion tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about A2Dominion in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about A2Dominion
- How it handled reports of no heating or hot water.Severe maladministration
£4,800 ordered - How it handled a replacement kitchen.Maladministration
£2,440.22 ordered
Sources: A2Dominion tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
A2Dominion’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
A2Dominion repairs: questions
What is A2Dominion’s repairs number?
0800 432 0077. Weekdays 8.30am to 5.30pm. Call the same number out of hours for emergencies.
What is A2Dominion’s emergency or out of hours repairs number?
0800 432 0077 (Customer Contact Centre). Weekdays 8.30am to 5.30pm. Call the same number out of hours for emergencies.
Can I report a repair to A2Dominion online?
Yes, at my.a2dominion.co.uk. Request a non-emergency repair through My Account. You need to log in.
How long does A2Dominion have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 working days (planned or minor). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for A2Dominion tenants?
Since 27 October 2025, A2Dominion must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. A2Dominion’s own damp and mould commitment: Investigates damp and mould within 10 working days and sends a written summary within 3 working days of the visit. Safety repairs are done within 5 working days of the investigation (or started within 12 weeks), and severe cases are made safe within 24 hours.
How do I complain about a repair to A2Dominion?
Complain to A2Dominion first, online or by phone on 0800 432 0077. Acknowledged within 5 working days, with a reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from A2Dominion?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with A2Dominion for you. It’s free to check.
Start your claimIs Report Repair part of A2Dominion?
No. Report Repair is independent and not part of A2Dominion or any council or housing association. We show A2Dominion’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What A2Dominion has to fix, by problem
Not A2Dominion?
Other landlords in the South of England
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- Advance Housing and Support repairsHousing association
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- Clarion Housing repairsHousing association
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to A2Dominion and still waiting?
About 2 minutes. No documents. Free to check.